Senior Station Manager

Amazon; Round Rock (TX); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Round Rock is seeking a Sr. Station Leader to drive safety, quality and performance for a high-volume delivery station.

You will lead a team of Operations, Area and Shift Managers, coach staff and build leadership bench strength while ensuring customer satisfaction and adherence to budget and KPIs. The role emphasizes talent development, lean process improvements, and close collaboration with cross-functional partners across Transport, Finance, IT and HR.

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years' direct management experience in logistics, fulfillment, last-mile, engineering, production or distribution.
• Demonstrated track record of delivering performance and financial results under pressure.
• Experience with performance metrics and process improvement and lean techniques.
• Experience with full lifecycle staffing: interviewing, hiring, performance management, promotions, terminations.
• Strong analytical capability; ability to analyze data and solve operational problems.
• Excellent communication skills (local language and English).
• Experience managing third party resources on a regional/national scale.
• Experience managing contingent workforce during peak seasons.
• Willingness to work varied hours, including overnights, weekends and holidays.

Responsibilities

• Oversee safety, quality, performance, customer experience and people development for all DS operations.
• Lead station vision, drive quality initiatives and lean changes to meet business plans.
• Identify and close gaps between performance and goals.
• Define expectations for Ops, Area and Shift Managers; measure and coach performance.
• Manage 24/7 delivery operations and relationships with DSPs.
• Present operational metrics to senior leadership.
• Recruit, develop and retain top talent; implement talent plans and succession strategies.
• Foster idea generation and drive improvement plans across departments.

Skills

Leadership

Communication

Analytics

Performance metrics

Lean techniques

Staffing lifecycle

Contingent workforce experience

Third-party resource management

Flexible scheduling

Education

Bachelor's degree or equivalent

Job description

Description

Candidate must be open to any location within a 50-mile radius.

Candidate must be open to any location within a 50-mile radius.

AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations


• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan


• Problem-solves for closing gaps between performance and goals


• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments


• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis


• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)


• Presents operational metrics regularly to the senior leadership team


• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement


• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area


• Cultivates strong culture and engagement throughout all levels of the delivery station team


• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.


• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

• Bachelor's degree or equivalent


• 7+ years' direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment


• Demonstrated track record of delivering performance and financial based results in high pressure environments


• Experience with performance metrics and process improvement and lean techniques


• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations


• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems


• Excellent communication skills (including local language and English, written and verbal)


• Experience managing third party resources on a regional/national scale


• Experience managing contingent workforce in a business with peak seasons


• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred


• Experience in a startup environment


• Ability to handle changing priorities and use good judgment in stressful situations


• Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD'D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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USA, TX, Round Rock - 135,000.00 - 182,700.00 USD annually

Company

Amazon.com Services LLC