Senior Staff Software Engineer - AI/ML - Veza

ServiceNow; Minneapolis (MN); Hybrid; USD 171,900 - 300,800; Full time

Benefits offered by this job

401(k) Plan with company match

Flexible spending accounts

Health plans

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Senior Staff Software Engineer in Minneapolis to lead the architecture for the Access AI Platform, focusing on multi-agent systems and GenAI technologies. This high-leverage position offers the chance to define scalability patterns and direct technical investments for pioneering capabilities.

Applicants should possess over 10 years of software engineering experience and have expertise in Python, Golang, and architectural design. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 10+ years of professional software engineering experience.
• 2+ years of experience in architectural design of GenAI technologies.
• Expert-level proficiency in Python and Golang.

Responsibilities

• Define the technical roadmap and architecture for Access AI Platform.
• Lead the design of advanced agent orchestration layers.
• Transition LLM capabilities into hardened enterprise-grade pipelines.

Skills

Technical Leadership

Architectural Design

Python

Golang

Communication

Education

Bachelor’s, Master’s, or PhD in Computer Science or Engineering

Tools

AWS

Azure

GCP

Job description

• Full-time


• Employee Type: Regular


• Region: AMS - North America and Canada


• Work Persona: Flexible

Company Description

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

We are seeking a Senior Staff Software Engineer to serve as the technical visionary and architect for our multi-agent harness platform, and writing agents for our products.

This is a high-leverage, tier-one leadership opportunity operating at the absolute frontier of Agent research and large-scale backend systems engineering. In this role, you won't just implement agents—you will define the architectural patterns, scalability guardrails, and strategic direction for how intelligent, autonomous agents reason, decide, and secure the modern enterprise.

What You Will Do

• Architect & Vision: Define the technical roadmap and architecture for Access AI Platform, ensuring high availability, low latency, and deterministic reliability.


• System Design: Lead the design of advanced agent orchestration layers, multi-agent communication, and sophisticated context/memory management.


• Productionize at Scale: Transition cutting-edge LLM capabilities and MCP frameworks from experimental prototypes into hardened, enterprise-grade pipelines within our identity access infrastructure.


• Technical Leadership: Act as a force multiplier across the engineering organization. Define engineering excellence, establish robust test/evaluation frameworks for non-deterministic AI systems, and mentor senior and staff-level engineers.


• Cross-Functional Influence: Partner closely with Product, Security, and Executive leadership to align technical investments with long-term business strategy, pioneering new capabilities from ideation to global deployment.

Qualifications

What You Bring

• Education: Bachelor’s, Master’s, or PhD in Computer Science, Engineering, or a related technical field.


• Experience: 10+ years of professional software engineering experience, with a proven track record of technical leadership at a Staff or Senior Staff level.


• 2+ years of hands-on experience in architectural design and production deployment of GenAI technologies, multi-agent systems, LLM orchestration frameworks (e.g., LangChain, AutoGen), or Model Context Protocols (MCP).


• Technical Mastery: Expert-level proficiency in Python and Golang (or Java), with deep expertise in distributed systems, microservices architectures, and high-throughput API design.

Deep understanding of Cloud Platforms (AWS, Azure, GCP) with experience designing or integrating with enterprise Identity and Access Management (IAM) environments and security fabrics.

• Execution & Ownership: A strong sense of product ownership. You have a history of taking ambiguous, 0-to-1 AI initiatives and scaling them to 1-to-100 enterprise realities.


• Communication: Exceptional communication skills with a demonstrated ability to distill complex AI reasoning and architectural trade-offs into clear, strategic narratives for both engineering teams and executive boardrooms.

Compensation and Benefits

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive OTE incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.