Senior Staff Product Designer - Customer Experience

Aurora innovation; San Francisco (CA); Sur place; USD 189 000 - 274 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Equity compensation

Comprehensive benefits

Résumé du poste

Aurora Innovation in San Francisco is seeking a Senior Staff Product Designer to lead design for the Customer Experience team. You'll own the customer experience blueprint and design tools for logistics operations with self-driving trucks. Ideal candidates will have over 8 years of experience in product design, strong interaction design skills, and the ability to manage other designers.

The position offers a competitive salary range of $189K-$274K, alongside annual bonuses and equity compensation.

Qualifications

• 8+ years of experience in product design.
• Experience managing other designers.
• Portfolio showcasing end-to-end research and design work.
• High expertise in interaction design and UX research.
• Ability to communicate research insights effectively.

Responsabilités

• Own customer experience blueprint for the Aurora Driver.
• Design customer-facing digital tools across platforms.
• Conduct research to drive product decisions.
• Ensure support processes are user-friendly.
• Manage and develop a Product Designer.

Connaissances

Product design leadership

Interaction design

UX research

Visual design quality

Exceptional communication skills

Description du poste

Senior Staff Product Designer

We are looking for a Senior Staff Product Designer to join as the design lead for our Customer Experience team, reporting directly to the Head of Design. This is a player/coach role, with significant IC responsibility while directly managing one Product Designer focused on load planning and exception management.

Job Overview

Your mandate is the end-to-end customer journey for autonomous freight, designing tools for trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. The tools must be familiar, intuitive, and integrated into existing ecosystems, operating as high‑stakes operational tools needed by vehicle operators and load planners.

In this role, you will

• Own the customer experience blueprint, defining how interactions with the Aurora Driver are consistent, simple, and unified within the broader operational ecosystem.
• Design customer‑facing digital tools across web, mobile, and partner integrations.
• Conduct focused research to generate actionable insight and drive product decisions.
• Tie work directly to outcomes—for example, ensuring support feels natural by designing self‑serve recovery paths that allow users to resolve issues in under five minutes.
• Manage and develop one Product Designer and contribute to raising the bar for the broader design practice.

Required Qualifications

• 8+ years of experience in product design, with a track record of leading complex, multi‑workstream projects.
• Experience formally managing other designers.
• A portfolio showing end‑to‑end work across research and design for complex enterprise, operational, or mission‑critical systems, with clear evidence of business impact.
• Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality.
• Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross‑functional, and technical audiences.

Desirable Qualifications

• Experience with autonomous technology, hardware‑software integrated products, or physical supply chain logistics.
• Demonstrated ability to use AI across the design lifecycle without losing judgment.

Salary and Benefits

The base salary range for this position is $189K-$274K per year. The starting base pay will be determined based on job‑related skills, experience, qualifications, relevant education or training, and market conditions. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Our Commitment to Safety

At the core of everything we do is our commitment to safety. Building best‑in‑class self‑driving technology will take time, and we believe each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, seeking candidates who take an active responsibility, can contribute to building an atmosphere of trust, and prioritize working safely.

Our Commitment to Inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.