Senior Staff Inbound Product Manager - Agentic AI Platform - Moveworks

Moveworks; Mountain View (CA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

Moveworks in Mountain View, CA, seeks a Senior Staff Inbound Product Manager for the Tool Studio suite. You will shape how enterprises build agentic AI experiences, designing products for developers and ensuring end-user experiences meet enterprise standards.

You will lead the catalog interpreter and broader product strategy, collaborating with ML, platform engineers, and customer success to deliver innovative automation across ServiceNow-enabled workflows.

Qualifications

• Experience integrating AI into work processes or automating workflows.
• 15+ years of software product management experience.
• Strong ability to deconstruct complex problems and use data-driven approaches.
• Clear, concise writing on product concepts, plans, and operations.
• Curiosity and fast learning in technology behind new products.
• Familiarity with APIs, authentication, and integrations.
• Experience building enterprise products requiring 3rd party integrations.
• Proven ownership of product goals and delivery.
• Structured framework for iteration, discard, and scale.
• Ability to synthesize inputs from multiple sources into priorities.
• Ability to bridge technical and enterprise teams and manage stakeholders gracefully.
• Collaborative work with data science, engineering, UX, and customer success teams.

Responsibilities

• Drive product development for Tool Studio from concept to launch with iterative improvements.
• Create product specs to crisply define problems, goals, and success metrics for design and engineering teams.
• Lead the design of core technologies, developer interfaces, and end-user experiences for the agent platform.
• Annotate and align other developer platforms to define best practices.
• Partner with ML and platform engineers to translate research into product recommendations.
• Shape our developer ecosystem through hackathons and community growth.
• Use data-driven insights to inform the roadmap and decision making.
• Support cross-functional teams with goal setting, project scoping, and milestones.
• Ensure designers understand problems and test ideas rapidly.
• Assist deployment teams to help customers realize value quickly.
• Build trust with CIOs and IT managers at large enterprises.

Skills

AI integration

Data-driven decision making

Strong writing

Problem deconstruction

Learning agility

APIs & integrations

Enterprise product experience

Ownership of goals

Cross-functional collaboration

Stakeholder management

Technical depth with data

Communication with CIOs/IT managers

Job description

Senior Staff Inbound Product Manager - Agentic AI Platform - Moveworks

Company Description

Moveworksis the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse withalloftheir business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform,we'retransforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

In December 2025,Moveworkswasacquiredby ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation withMoveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team,you’llbe at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Moveworksis building the Agentic AI platform for all employees: a single interface for search & action across the entire enterprise.

We’rebuildingToolStudio, the best platform for developers to build AI agents and connect them to our AI Assistant.

Job Description

As a product manager for Tool Studio,you’llbe on the bleeding edge of shaping how enterprises build agentic AI experiences.You’llbe designing products for developers touse, andensure that their end-user experiencesseta high bar for enterprise agents.Lead highly technical product work on the catalog interpreter. The broader vision is RAI for the enterprise: identify the resources, playbooks, and recurring work employees rely on; turn them into automations; and make those automations accessible through our AI Assistant. We are starting with ServiceNow catalog items.

• You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and updates
• You will create product specs to crisplyidentifyproblems, set goals, and define success metrics to help design and engineering teams develop products
• You'lllead the definition & design of core technologies, developer interfaces, and end-user experiences for our agent platform.
• You’llannotate other developer platforms to build internal alignment and conviction on what good looks like.
• You’llpartner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market.
• You’llalso play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community.
• You will deconstruct complex problems byutilizingyour technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap
• You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project
• You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly
• You will support our deployment teams in helping customers realize product value quickly
• You will win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of softwareproductmanagement experience
• You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
• You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
• You are someone deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research.
• You havestrongfamiliarity with APIs, authentication, and integrations.
• Youare haveexperience building enterprise products that required 3rd party platform integrations
• You have a proventrack recordof taking ownership of product goals and delivering against them
• You have sound framework for when to iterate, when to discard, and when to scale products
• You have the skills needed to take input from multiple sources, crystallize clear priorities, andcommunicatethem effectively.
• You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace.
• You feel most at home workinghand-in-handwith data science, engineering, user experience, and customer success teams.
• You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders and build meaningful relationships
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed

For positions in this location, we offer a base pay of$190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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Export Control Regulations

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