Senior Staff Design Program Manager, Buyer Experience

Etsy, Inc.; New York (NY); On-site; USD 200,000 - 260,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Comprehensive benefits

Job summary

Etsy, Inc. is looking for a Sr. Staff Design Program Manager for Buyer Experience in New York. In this role, you will oversee complex programs, influence cross-functional teams, and drive operational excellence across the organization.

We require 10+ years in program management or design operations, with a track record of leading teams and building operational frameworks. The position offers an equity package, performance bonuses, and flexible working arrangements.

Qualifications

• 10+ years in program management, design operations, or related field.
• Experience influencing senior stakeholders without formal authority.
• Proven track record of building operational programs.

Responsibilities

• Own high-stakes programs across the buyer side of the marketplace.
• Lead cross-functional programs and define solutions.
• Unify buyer-experience teams through effective communication and planning.

Skills

Program management

Design operations

Communication skills

Figma

Jira

Notion

Google Workspace

Tools

Figma

Jira

Notion

Claude

Google Workspace

Job description

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large‑scale problems alongside passionate coworkers, making a rewarding impact and keeping commerce human.

Position

Sr. Staff Design Program Manager – Buyer Experience (Buyer Experience Design Operations)

Salary Range: $200,000.00 – $260,000.00 (US)

Responsibilities

• Own the most complex, high‑stakes programs across the end‑to‑end buyer side of the marketplace, spanning multiple squads and platforms.
• Initiate and lead cross‑functional programs where no work has been assigned, building the case, defining the solution, and delivering it end‑to‑end.
• Define and refine the operational model with Design Operations leadership – planning rhythms, prioritization, review cadence, and cross‑team alignment.
• Influence Design Directors, VPs, and senior cross‑functional leaders with data‑informed strategy and clear communication.
• Unify buyer‑experience teams through shared rituals, communication cadences, and planning frameworks to reduce silos.
• Translate progress into audience‑appropriate reporting tools: dashboards, leadership summaries, newsletters, and other communications.
• Design new operational systems and frameworks for a multi‑platform, multi‑squad organization and lead their adoption.
• Partner on long‑term tool stack strategy and vendor relationships; evaluate new tools and manage key vendors.
• Drive organization‑wide adoption of process and strategy changes with empathy for the human element of change.

Qualifications

• 10+ years in program management, design operations, or a related field with a significant portion leading operations for a large design or product organization.
• Track record of independently building new operational programs in novel, complex contexts.
• Experience operating at a multi‑team or org‑wide scope, influencing VP‑level and senior director‑level stakeholders without formal authority.
• Deep familiarity with consumer product development, multi‑platform experiences (web, native app) or two‑sided marketplace products.
• Strong command of how design teams plan and ship work, including intersections with product management, engineering, and research.
• Experience building and scaling operational systems (planning rhythms, intake and prioritization frameworks, capacity models) for large (20+ person) design organizations.
• Exceptional communication and storytelling skills, with a history of translating operational strategy into language that resonates with creative and business audiences.
• Proficiency with Figma, Jira, Notion, Claude, and Google Workspace.

Location and Work Options

• Based in the United States.
• Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be prioritized.
• In‑office attendance once or twice per week for those within commutable distance, depending on proximity.

Benefits

• Equity package, annual performance bonus, and competitive benefits supporting you and your family.
• Access to a comprehensive total rewards package.

EEO Statement

Etsy is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know.

Visa Sponsorship

While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.