Senior Specialist, Volunteer Services

American Red Cross; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

American Red Cross in Indianapolis is seeking a Volunteer Engagement Representative to implement and manage volunteer programs across multiple offices. The role supports screenings, referrals, and placement to meet operational needs, while coordinating onboarding and training for volunteers and fostering a supportive volunteer community.

As a hybrid position, you will collaborate with internal partners and external organizations, travel as needed, and contribute to strategies that improve

Qualifications

• Ability to work on a team and collaborate across offices.
• Excellent oral and written communication skills for diverse audiences.
• Strong interpersonal and presentation skills with community focus.
• Proficient in MS Word, Excel, PowerPoint, and Outlook.
• Knowledge of volunteer programs and policies preferred.

Responsibilities

• Implement and manage volunteer programs and services.
• Screen, refer, and place volunteers to meet operational needs.
• Support onboarding, training, and leadership guidance for volunteers.
• Coordinate recognition events to honor volunteer contributions.
• Schedule volunteers and liaise with internal and external partners.
• Ensure compliance with operating procedures and regulations.

Skills

Teamwork

Oral & written comms

Interpersonal skills

MS Office

Volunteer program knowledge

Education

Bachelor's degree

Tools

MS Office

Job description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description:

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW:

We are currently seeking a Volunteer Engagement Representative .

This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. They can sit in the Indianapolis, fort Wayne or Evansville office location, this is a hybrid role.

WHAT YOU NEED TO KNOW (Job Overview):

Implement and execute volunteer programs and services to further the engagement of volunteers. Assist with screenings, referrals, and placement of prospective volunteers to effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs within the assigned area. May serve as liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):

• Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction.
• Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy to include interaction with the volunteer community both personally and through the volunteer infrastructure.
• Participate in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Participate in the development and implementation of a comprehensive onboarding program for each volunteer position.
• Support the volunteer training plan. May serve as a Facilitator for all volunteer training coursework. Provide guidance on volunteer programs, tools and resources. Provide support and direction to volunteer trainers and ensures training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Assist in identifying partnerships and screening and referring prospective volunteers.
• Schedule volunteers and assist with efforts to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

• A current, valid driver's license with good driving record is required.
• Education: Bachelor's degree required.
• Experience: Minimum of 3 years of related experience.
• Management Experience: N/A

Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Knowledge of volunteer programs and policies preferred.

Travel: Ability to travel to field offices and events. A current, valid driver's license with good driving record is required.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are re