Senior Specialist, Project Engagement (Hybrid Schedule)

Eversource; Fiberloid (MA); On-site; USD 116,000 - 129,000; Full time

Benefits offered by this job

Salary is commensurate with experience

Emergency storm assignment

Job summary

Eversource in Springfield, MA, is seeking a Senior Specialist, Project Engagement to lead stakeholder outreach across Transmission/ROW projects. You will collaborate with SMEs and field teams to ensure clear, consistent messaging and proactive risk management.

You will supervise field outreach reps, manage contracts and invoices, and develop project-specific communications for property owners, municipal officials, and regulators. Travel within MA/CT/NH may be required.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Business Management, Communications or similar discipline.
• Minimum of five to eight years utility, community outreach, project management or related experience.
• Experience managing contracts and oversight of contractors preferred.
• Strong written and verbal communication skills; ability to interact with diverse stakeholders.

Responsibilities

• Develop and manage outreach strategies for ROW projects.
• Lead field outreach representatives and coordinate messaging with SMEs and departments.
• Coordinate ROW processes and ensure consistency of messaging for stakeholders.
• Manage municipal/community interactions and mitigate project risks related to outreach.
• Oversee contractor contracts and monthly invoices; review and approve payments.
• Prepare presentations and materials for property owners and officials.
• Ensure compliance with commitments and siting/permits as required.

Skills

Leadership

Strategic thinking

Communication

Project coordination

Stakeholder management

Contractor oversight

Bilingual English/Spanish

Education

Bachelor’s Degree in Business/Communications

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.Eversource is looking for a Senior Specialist, Project Engagement in Springfield, MA. As part of a project-based matrixed organization and working with Project Team members, subject matter experts (SMEs), other Eversource departments and external stakeholders, develop and manage stakeholder outreach strategies and tactics in support of Transmission and other right of way (ROW) work (“projects” or “project”). Responsible for developing and managing the coordination, timing and execution of specialized stakeholder outreach plans and managing a team of field outreach representatives that are the designated liaisons between targeted stakeholders and Project Teams/SMEs for a portfolio of projects. Lead the internal coordination of all construction, maintenance, and other activities within the Company’s ROWs to ensure that messages conveyed to property owners, municipal officials and other key stakeholders are clear, consistent and aligned. Responsible for managing and mitigating risk to the projects’ scope, schedule and cost due to stakeholder intervention.Project support may be required in any of the three states in Eversource’s footprint but primary responsibilities for this position resides in Western Massachusetts.Essential Functions:For multiple Transmission and/or Distribution projects and other work activities in the Eversource rights of way, create and manage the implementation of specific outreach strategies and tactics applicable to all stakeholders, including property owners, municipal officials, regulators, legislators, and/or advocacy groups, collaborating with respective SMEs, e.g., Community Relations, Corp Communications, Media Relations, Gov’t Affairs, Regulatory, Environmental, Real Estate, etc., as needed.Responsible for day-to-day oversight of multiple field outreach representatives (contractor), including oversight of their contracts and review/approval of monthly invoices. Work with field outreach representatives on development and execution of outreach strategies and tactics for planned right of way and/or station project activities. Provide guidance on response to escalated stakeholder issues and manage these issues to resolution, updating upper management and other interested and affected stakeholders, as appropriate, to minimize risk to the project and potential for further escalation.Participate in field constructability reviews/site walkdowns to assess project risk and property/community impacts, and aide in the development of impact mitigation plans, outreach strategy and associated tactics; assess required level of outreach support; and assign resources.Coordinate Project Impact Mitigation and ROW Coordination processes with Project Leads and others, as needed, to ensure consistency of messaging for all stakeholders – e.g., municipal, NGOs, property owners, etc. Lead ROW Work Coordination meetings on behalf of the Transmission and Distribution organization, bringing together representatives from applicable disciplines across the Company to discuss and coordinate upcoming ROW activities.Manage Project-related interactions with local elected and other officials, i.e., municipal CEO and staff, working with Community Relations and others as needed; and maintain communications with municipal leaders in order to identify opportunities/means to address municipal project-related concerns.Develop project-specific, nuanced messaging and related materials for affected property owners, municipal leaders, and other stakeholders, ensuring alignment with Corporate messaging. Develop and manage timing of release of all project-based collateral materials, Project web pages (as needed), and correspondence to affected stakeholders.Ensure compliance with non-regulatory commitments and agreements made with affected stakeholders, e.g., property or business owner, municipality, etc., pursuant to project work activities, including but not limited to:Abutting property owner issue managementNegotiated ROW accessWork hoursRestoration of impacted propertiesPotential business interruptionProperty damageWork with Company subject matter experts, e.g., Project Management, Siting, Environmental, Real Estate, Construction, Community Relations and others as needed, to develop necessary presentations and project materials to support liaison responsibilities.Manage notification of municipal and safety officials, local residents and media (as warranted and through Media Relations) regarding impacts of high-profile events (e.g. splice implosions, auto-transformer deliveries, helicopter wire stringing, blasting, etc.).Manage development of “focus area” lists to anticipate and accommodate property and community impacts, issues, concerns, inquiries, and complaints, abutting proper owners and other residents/businesses, NGOs, etc., that inevitably will arise during construction or other project work.Manage the public logistics associated with permitting and siting hearings, as appropriate, and related processes conducted by local and/or state siting councils/boards as required.Work with Project Management and manage ongoing training of all field contractors (e.g., survey, environmental, construction, etc.) to ensure their compliance with project standards related public interactions, permitting/siting requirements (e.g., access, work hours), local municipal agreements, and individual residential and business accommodations.Mitigate project-related issues regarding property damage, perceived property value impacts working with Real Estate, business interruption and other concerns using the established dispute resolution process and/or work with Legal and Insurance, as needed, to help manage resolution through the corporate Claims process.Technical Knowledge/Skill/Education/Licenses/Certifications:Technical Knowledge/Skills:Strong leadership capabilities; ability to manage multiple priorities in a fast-paced environmentStrong ability to provide both strategic insight and perform detail-based analysisExcellent written and verbal communication skillsProven track record in planning, coordinating, and managing various projectsAbility to interact effectively with property owners, businesses, municipal officials, business organizations, environmental groups, and community-based organizationsBasic understanding of Federal and state siting and permitting requirementsFoundational understanding of transmission and distribution rights of way and building of related facilitiesExperience in management and oversight of contractors preferredExperience in managing contracts and reviewing invoices preferredBilingual English / Spanish preferred but not required.Education:Bachelor’s Degree in Business Administration, Marketing, Business Management, Communications or similar discipline or equivalent experience.Experience:Minimum of five to eight years utility, community outreach, project management or related experience. Stakeholder relationship-building, personnel management and team building experience preferred.Licenses & Certification:Valid motor vehicle license is requiredWorking Conditions:Project support may be required in any of the three states in Eversource’s footprint but primary responsibilities for this position resides in Western Massachusetts.Must be available to work emergency storm assignment as required.Must be available to travel between MA/CT/NH as necessary.#LI-ES3#tranajdCompetencies:Build trusting relationshipsManage and develop peopleFoster teamwork and cross-functional collaborationLead changeCommunicate strategic visionCreate an engaged workforceFocus on the customerTake ownership & accountabilityCompensation and Benefits:Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:$115,690.00-$128,540.00Worker Type:RegularNumber of Openings:1Emergency Response:Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.EEO Statement:Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.VEVRRA Federal Contractor