Senior Specialist, Field Communications Strategy, Analytics & Operations

msd; North Wales (Montgomery County); Hybrid; USD 106,000 - 167,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid holidays and vacation

Job summary

Merck & Co., Inc. is seeking a Sr. Specialist in Field Communications Strategy, Analytics & Operations to define, implement, and govern channels for US Human Health Field Sales teams.

You will collaborate with Marketing, Sales Leadership, L&D, Compliance, Legal, and IT to optimize platforms and ensure alignment with business needs. You will manage platform operations, onboarding, training, and cross-functional exhibits processes, delivering data-driven insights, KPIs, and transparent reporting

Qualifications

• Bachelor’s degree and at least three years in Sales, Sales Operations, Operations, Change Management, Marketing, Marketing Communications, or Marketing Operations Support.

Responsibilities

• Define and govern the field communications channel strategy across Marketing, Sales Leadership, and field teams.
• Develop and operate platforms like MyComms and Nexus with cross-functional partners.
• Provide onboarding and training for field users and administrators of platforms.
• Support Field-Initiated Exhibits processes ensuring compliant documentation and reporting.
• Create measurement strategies, KPIs, and data visualization for compliance and transparency.

Skills

Strategic planning

Innovation

Influence

Networking

Decision making

Change catalyst

Ownership

Education

Bachelor’s degree

Tools

Power BI

SharePoint

Outlook

SQL

Veeva

Salesforce

Job description

Job Description

Sr. Specialist, Field Communications Strategy, Analytics & Operations

Position

Overview: The Sr. Specialist will be a member of the Field Communications Strategy, Analytics & Operations team and will help define, develop, and manage communication channels, platforms, and capabilities for US Human Health Field Sales teams across all Business Units. The role will collaborate with Marketing, Sales Leadership, L&D, Compliance, Legal, and other functions to optimize these resources and ensure alignment with business needs.

Key Responsibilities

• Manage and govern the communication channel strategy and access across Marketing, Sales Leadership, field-based employees, L&D, Compliance, Legal, and IT to optimize platforms, systems, and processes for US Human Health Field Sales teams across all Business Units.
• Support the development, optimization, and operation of the bulletin communication platform (MyComms) and the non-customer-facing resource platform (Nexus) in partnership with Marketing, Sales, and other headquarters functions supporting US Human Health Field Sales across all Business Units.
• Provide onboarding, training, and technical support for field-based employees and communication administrators using communication channels and platforms.
• Support Field-Initiated Exhibits processes and systems, ensuring compliant event documentation, payment processing, and reporting in collaboration with global teams.
• Develop and implement measurement strategies, KPIs, and data visualization techniques to support compliance and data transparency for Field-Initiated Exhibits; coordinate with Ethics Compliance Operations, event organizers, approvers, and vendors to meet federal and state transparency reporting requirements and maintain MCAAS audit readiness.
• Coordinate cross-functional support for Field and Launch Readiness activities, including distribution lists, site permissions, internal communications, field resources, credentialing, onboarding, and closeout activities.
• Manage Field Sales credentialing and attestation processes and the associated vendor relationship to ensure field compliance requirements are met.
• Partner with Communication Strategy Leads to align and support field-facing communications, channels, and resources.
• Manage vendor relationships, contracts, and purchase orders.
• Create and maintain relevant standard operating procedures to support compliant communication channel strategy and execution.

Required Qualifications, Skills & Competencies

• Bachelor’s degree (BS or BA) and a minimum of three years of relevant experience in Sales, Sales Operations, Operations, Change Management, Marketing, Marketing Communications, or Marketing Operations Support.
• Strategic Planning / Execution Excellence: Prioritizes and independently manages complex initiatives in a fast-paced, cross-functional environment; translates objectives into actionable plans, monitors progress, and delivers high-quality results in accordance with compliance standards. Agile experience is preferred.
• Innovation — Digital Proficiency: Applies advanced workflow automation and foundational data visualization capabilities to develop practical solutions, improve processes, and support digital transformation.
• Influence: Communicates complex information clearly, concisely, and persuasively through advanced written, verbal, interpersonal, and presentation skills; adapts messages to the audience and builds understanding and commitment.
• Networking & Partnerships / Inclusion: Builds trusted relationships with internal and external stakeholders at all levels, actively seeks perspectives, and collaborates across boundaries to achieve shared goals.
• Decision Making / Business Savviness: Gathers and interprets relevant information, identifies trends and root causes, evaluates alternatives and risks, and makes informed, results-oriented decisions with an understanding of business and operational implications.
• Change Catalyst: Demonstrates adaptability and a continuous improvement mindset by identifying opportunities, trying new approaches, and collaborating with others to implement sustainable change.
• Ownership and Accountability: Takes responsibility for decisions, actions, and outcomes; establishes high standards, follows through on commitments, and proactively addresses obstacles to successful delivery.

Preferred Skills & Experience

• Business Savviness: Applies knowledge of promotional review processes and related compliance requirements to support sound operational decisions and compliant execution.
• Innovation — Digital Proficiency: Leverages relevant business platforms—including Microsoft 365 applications such as SharePoint, Power BI, and Outlook, as well as SQL, Veeva, and Salesforce—to improve workflows, enhance visibility, and enable effective business operations; experience with Power BI and broader data analytics tools and techniques is preferred.
• Influence / Change Catalyst: Develops and delivers presentations, training, and facilitated sessions for field-based employees that clearly communicate expectations, build capability, and support adoption of new tools and processes.
• Decision Making — Data Analytics: Applies data analytics tools and techniques beyond foundational visualization to identify insights, evaluate options, and support informed business decisions.
• Strategic Planning / Business Savviness: Uses knowledge of Field Sales organizational structures and operating models to anticipate downstream impacts and align operational processes with business needs.
• Networking & Partnerships / Innovation: Uses collaboration, automation, document management, and design tools—such as Power Automate and Photoshop—to partner effectively, streamline work, and develop user-focused solutions.

Required Skills

Adaptability, Adaptability, Brand Management, Building Trust, Business Decisions, Business Needs, Change Management, Communication Management, Competency Management, Content Creation, Creative Campaign Development, Creativity, Data Analysis, Digital Marketing, Digital Transformation, Email Marketing, Evaluate Information, Interpersonal Relationships, Marketing Analytics, Market Opportunity Analysis, Market Research, Media Management, Planning Ability, Process Ownership, Public Relations (PR) Management {+ 9 more}

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

San Francisco Residents Only:

We will consider qualified applicants with arrest and criminal records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/12/2026

*A job posting is effective until 11:59:59PM on the day before the listed job posting end date. Please ensure you apply to a job posting no later than the day before the job posting end date.

$106,200.00 - $167,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits