Senior Specialist - Commercial Deployment & Utilization

Wesco; East Pittsburgh (Allegheny County); On-site; USD 74,000 - 97,000; Full time

Benefits offered by this job

Bonus program

Sales commission

Benefits package

Retirement savings

Job summary

Wesco seeks a Senior Specialist – Commercial Deployment & Utilization to lead CRM deployment across our commercial platforms and drive continuous improvements in sales outcomes. You will manage deployment planning, training development, and deliver virtual and in-person coaching to end-users.

You will develop training materials, review content for consistency, and collaborate with Product Owners to simplify complex information for coaches.

Qualifications

• Bachelor's degree in Business Administration or Marketing.
• 6+ years of training, sales, marketing or commercial experience.
• Ability to manage multiple priorities and resources.
• Ability to consult with all levels of management to determine viable solutions.
• Ability to develop training materials and programs from scratch.
• Understands traditional and modern training methods (mentoring, coaching, on-the-job, virtual or classroom training, e-learning, workshops, simulations, etc.).
• Proficiency in Microsoft SharePoint and MS Office.
• Travel up to 25%.

Responsibilities

• Assist in the deployment readiness process for Digital Data Platform (DDP) and commercial products like CRM (LISN), CPQ, Revenue Intelligence Tools, and Omnichannel applications.
• Ensure optimal utilization of commercial applications to increase deal size, embed services, accelerate closes, and improve profitability.
• Drive adoption of platform enhancements, including AI/ML, to optimize customer-facing activities and SLAs.
• Drive adoption of our enterprise sales methodology through CRM, CPQ and other applications.
• Develop, edit, and implement documents, PowerPoint presentations, and training modules.
• Review training materials to ensure consistent standards.
• Lead virtual and in-person training sessions with end-users for USD and related tools.
• Create tailored content for different learning styles and roles.
• Manage onboarding training for new users including USD CRM and Order Entry.
• Respond to emails promptly and solve problems independently.
• Ensure SLAs are met in ticketing and emails.
• Coordinate with Product Owners to translate complex info for coaches.
• Draft concise, engaging communications.
• Communicate effectively with project teams and users.
• Prioritize self-troubleshooting before seeking help.
• Create and manage resolutions for tickets.
• Lead monthly webinars with content creation and live presentations.
• Support and mentor Commercial Deployment Specialists.

Skills

Training & Development

Sales & Marketing

Leadership

Communication

Problem Solving

Education

Bachelor's degree in Business Administration or Marketing

Tools

Microsoft SharePoint

MS Office / Microsoft 365

Job description

Job Description

As the Senior Specialist – Commercial Deployment & Utilization, you will facilitate the successful implementation of our transformational CRM and other commercial platforms. You will challenge the current state of our sales organization and lead continuous improvements in commercial outcomes for our organization. You will be involved with deployment planning, training development, leadership in both virtual and in-person settings, and competent troubleshooting. You must demonstrate a proactive mindset, excellent communication & problem solving skills and strong leadership skills with an eagerness to learn and adapt.

As the Senior Specialist – Commercial Deployment & Utilization, you will facilitate the successful implementation of our transformational CRM and other commercial platforms. You will challenge the current state of our sales organization and lead continuous improvements in commercial outcomes for our organization. You will be involved with deployment planning, training development, leadership in both virtual and in-person settings, and competent troubleshooting. You must demonstrate a proactive mindset, excellent communication & problem solving skills and strong leadership skills with an eagerness to learn and adapt.

Responsibilities

• Assist in the deployment readiness process for Digital Data Platform (DDP), powered commercial products such as CRM (LISN), Configure, Price, Quote (CPQ), Revenue Intelligence Tools, and Multi or Omni-Channel applications to include lead management across the enterprise.
• Ensure optimal utilization of commercial applications to include leveraging full suite of capabilities to increase deal size, embed service offerings to deals, accelerate deals to close, increase deal conversion rates, expand profitability, and increased customer value.
• Drive optimal adoption and utilization of platform enhancements, including AI/ML capabilities, to optimize customer facing activities, continuously improve customer response Service Level Agreements (SLAs), reduce sales OPEX, and increase customer experience.
• Drive adoption and optimal utilization of our enterprise sales methodology through CRM, CPQ and other commercial applications.
• Develop, edit, and implement documents, PowerPoint presentations, and modules.
• Review training documents created by Commercial Deployment Specialists to ensure consistent standards are reached.
• Lead and facilitate both virtual and in-person training sessions with end-users, effectively promoting the benefits of Unified Sales Desk (USD) and answering queries.
• Understand and cater to the learning styles preferred by branch managers or senior leaders to create tailored training content.
• Manage onboarding training for new users, including USD CRM, and Order Entry in the future.
• Answer emails promptly and effectively, demonstrating independent problem-solving before seeking assistance.
• Ensure proper SLAs are met in response to incoming emails and tickets.
• Interface with Product Owners to break down complex information into digestible chunks for coaches.
• Draft concise, creative communications that engage and inform readers.
• Effectively communicate with both the project team and the user, acknowledging and managing differing expectations.
• Prioritize self-troubleshooting before reaching out to users.
• Create, edit, and manage resolutions for ticketing system.
• Lead monthly Webinar, which includes content creation and live presentations to a large audience.
• Support & mentor Commercial Deployment Specialist when needed.

Qualifications

• Bachelors Degree – Business Administration, Marketing required
• 6+ years of training, sales, marketing and/or commercial experience
• Ability to manage multiple priorities and manage a variety of resources
• Ability to consult with all levels of management to determine viable solutions to problems in a corporate environment
• Ability to develop training materials and programs from scratch, formally or informally
• Understands traditional and modern training methods (mentoring, coaching, on-the-job, virtual or face- to-face classroom training, e-learning, workshops, simulations, etc.)
• Exhibit proficiency in Microsoft SharePoint and MSFT Suite
• Employ problem-solving skills to address product limitations, helping users maximize the platform's utility
• Apply critical thinking to discern the feasibility and logic of proposed project solutions
• Ensure meticulous attention to detail in every aspect of the role, from ticketing to training development
• Superior attention to detail and communication skills, both oral and written
• System experience with CRM, Order Entry, Quoting tools preferred
• Ability to travel up to 25%

Compensation Details: $74,285 - $96,570 Annually

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.