Senior Solutions Engineer, Observe

Snowflake; Georgia; Sur place; USD 165 000 - 217 000; Plein temps

Résumé du poste

Snowflake is hiring a Sales Engineer/Solutions Architect to drive technical discovery, POCs, and customer value in observability offerings. You will partner with the sales team, translate complex telemetry concepts for diverse audiences, and contribute to product feedback.

Travel to client sites and events is required. Ideal candidates have 5+ years in software sales engineering, strong cloud-native skills (Kubernetes, Docker) and hands-on experience with Prometheus, OpenTelemetry, Grafana, and

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field or equivalent practical experience.
• 5+ years as Sales Engineer or Solutions Architect in software.
• Deep technical understanding of observability concepts (metrics, logging, tracing) and tools (Prometheus, OpenTelemetry, Grafana, ELK Stack).
• Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP).
• Strong verbal and written communication, with ability to explain complex concepts to technical and non-technical audiences.

Responsabilités

• Conduct in-depth technical discovery sessions with prospects to understand their observability needs.
• Design, scope and manage POCs demonstrating value in customer environments.
• Partner with Account Executives to develop technical sales strategies and act as SME throughout the sales cycle.
• Provide feedback to Product Management and Engineering on capabilities and market needs.
• Develop and maintain technical sales collateral and deliver training to the sales organization.
• Travel to client sites and industry events as required.

Connaissances

Communication

Presentation skills

Customer-focused

Cross-functional collaboration

Formation

Bachelor's degree in Computer Science or Engineering

Outils

Prometheus

OpenTelemetry

Grafana

ELK Stack

Kubernetes

Docker

Description du poste

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Observe by Snowflake

Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data.

KEY RESPONSIBILITIES

• Technical Discovery and Presentation: Conduct in-depth technical discovery sessions with prospects to understand their current environment, challenges, and specific observability requirements. Tailor and deliver compelling product demonstrations and technical presentations that showcase how our solution addresses their needs.
• Proof of Concepts (POCs): Design, scope, and manage technical evaluations and Proof of Concepts, ensuring the successful setup and demonstration of value within the customer’s environment. Document findings and present clear, persuasive results back to the customer.
• Sales Team Support: Partner closely with Account Executives to develop and execute technical sales strategies. Act as the technical subject matter expert throughout the sales cycle, from initial contact to final contract.
• Feedback and Product Collaboration: Serve as the voice of the customer to the Product Management and Engineering teams, providing crucial feedback on product capabilities, market needs, and competitive landscape.
• Content and Training: Develop and maintain technical sales collateral, including demo environments, presentations, and best practice guides. Deliver technical training to the broader Sales organization.
• Travel: Ability to travel to client sites and industry events as required.

QUALIFICATIONS

Required

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
• Deep technical understanding and practical experience with modern Observability concepts (metrics, logging, tracing) and tools (e.g., Prometheus, OpenTelemetry, Grafana, ELK Stack).
• Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP).
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

Preferred

• Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.
• Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role

• This role is eligible to participate in Snowflake's commission plan and it is common for employees in this role to receive total on-target earnings of $220,000 - $288,750. The estimated base salary for this role is $165,000 - $216,562.
• Additionally, this role is eligible to participate in Snowflake’s equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

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