Senior Solutions Engineer

iHeartMedia; New York (NY); Hybrid; USD 112,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid vacation

Paid holidays

401K

EAP

Volunteer programs

Job summary

iHeartMedia seeks a Senior Solutions Engineer for AudioGraph to drive the technical go-to-market. You will lead complex pre-sale engagements, design repeatable playbooks, and build the operational backbone for a seamless client experience from first pitch to post-campaign wrap.

You’ll work with agency leadership, own the technical narrative, and enable sellers through workshops and deal clinics, impacting sales velocity and client retention.

Qualifications

• 5-8 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising.
• Deep understanding of the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns.
• Direct experience with major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner perspective.
• Hands-on proficiency with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and log-level troubleshooting.
• Strong grasp of audience data architecture: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe.
• Experience with measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the space.
• Demonstrated ability to operate independently in ambiguous environments and drive cross-functional projects without direct authority.
• Excellent communication—comfortable presenting to agency leadership and equally comfortable debugging a bid stream with an engineer.

Responsibilities

• Lead technical pre-sale engagements with agency holding companies and mid-market agencies, translating AudioGraph capabilities into solutions that align with their buying workflows, planning tools, and KPIs.
• Build reusable pitch assets—technical one-pagers, demo environments, objection-handling frameworks, ROI calculators—that equip sellers to move deals forward without waiting for SE availability.
• Reduce time-to-proposal by owning a standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure templated and ready to customize.
• Participate directly in high-value pitch meetings and RFP responses; own the technical narrative that differentiates AudioGraph from competing audio solutions.
• Train and enable the seller base through recurring technical workshops, deal clinics, and 1:1 coaching on how to position AudioGraph’s capabilities.
• Design and own the end-to-end client lifecycle playbook. Ensure seamless handoffs between sales, ad ops, and client services at every stage transition - no client should ever feel like they’re starting over with a new team.
• Architect campaign configurations for complex deals including audience layering, frequency management, creative specifications, and cross-platform measurement design.
• Inform the product roadmap by synthesizing field-level technical feedback into prioritized requirements; participate in sprint reviews and beta testing for new capabilities.

Skills

Solutions engineering

Ad tech knowledge

DSP integration

SQL proficiency

Analytics

Communication

Leadership

Tools

Triton

GAM

FreeWheel

Salesforce

Operative AOS

Job description

The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: More #1 rated markets than the next two largest radio companies combined; We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

About AudioGraph

AudioGraph is iHeartMedia's programmatic broadcast radio platform - the first at scale to let agencies plan, buy, and measure broadcast radio through the same programmatic workflows they use for digital. It connects 860+ stations across 150+ markets to the programmatic ecosystem through DSP integrations, audience targeting, and automated measurement.

Why This Role Matters

Sellers need a technical partner who can shorten deal cycles, remove friction, and make AudioGraph feel as easy to buy as digital. This role directly accelerates revenue by helping agencies say yes faster and ensuring every campaign delivers a best-in-class experience.

The Role

As Senior Solutions Engineer, you own AudioGraph's technical go-to-market. You lead complex pre-sale conversations, build repeatable implementation playbooks, and create the operational backbone for a seamless client experience from first pitch through post-campaign wrap. Your work drives sales effectiveness, deal velocity, and client retention.

What You’ll Do

As Senior Solutions Engineer, you own the technical go-to-market for AudioGraph. You are the most technically fluent person on the commercial side of the business - leading complex pre-sale engagements, designing repeatable implementation playbooks, and building the operational infrastructure for a best-in-class customer experience from first pitch through post-campaign wrap-up. You will have direct, measurable impact on sales effectiveness, deal velocity, and client retention.

Sales Effectiveness & Deal Acceleration

Lead technical pre-sale engagements with agency holding companies and mid-market agencies, translating AudioGraph capabilities into solutions that align with their buying workflows, planning tools, and KPIs.

Build reusable pitch assets—technical one-pagers, demo environments, objection-handling frameworks, ROI calculators—that equip sellers to move deals forward without waiting for SE availability.

Reduce time-to-proposal by owning a standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure templated and ready to customize.

Participate directly in high-value pitch meetings and RFP responses; own the technical narrative that differentiates AudioGraph from competing audio solutions.

Train and enable the seller base through recurring technical workshops, deal clinics, and 1:1 coaching on how to position AudioGraph’s capabilities.

Operational Excellence & Customer Experience

Design and own the end-to-end client lifecycle playbook. Ensure seamless handoffs between sales, ad ops, and client services at every stage transition - no client should ever feel like they’re starting over with a new team.

Architect campaign configurations for complex deals including audience layering, frequency management, creative specifications, and cross-platform measurement design.

Platform & Partner Integration

Inform the product roadmap by synthesizing field-level technical feedback into prioritized requirements; participate in sprint reviews and beta testing for new capabilities.

What You’ll Need

• 5-8 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising.
• Deep understanding of the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns.
• Direct experience with major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner perspective.
• Hands-on proficiency with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and log-level troubleshooting.
• Strong grasp of audience data architecture: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe.
• Experience with measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the space.
• Demonstrated ability to operate independently in ambiguous environments and drive cross-functional projects without direct authority.
• Excellent communication—comfortable presenting to agency leadership and equally comfortable debugging a bid stream with an engineer.
• Nice to Have Experience in audio, podcast, or broadcast advertising.
• Familiarity with Salesforce, Operative AOS, or similar order management systems.
• SQL proficiency and experience building operational dashboards or reporting pipelines.
• Experience working within a media company or publisher-side ad tech team.
• Prior experience in a player-coach or team lead capacity within an SE or technical solutions group.

What You’ll Bring

• Respect for others and a strong belief that others should do this in return
• Expertise with various technical disciplines and applications
• Close attention to detail and quality orientation
• Ability to multitask on a variety of critical projects
• Ability to work independently, while also collaborating with others
• Strong communication skills, particularly when explaining complex technical information
• Ability to provide solutions to problems in situations that are atypical/infrequent
• Analytical thinking and the ability to identify patterns
• Efficiency with own work and impact of team results
• Informal leadership capabilities with an interest in mentoring less experienced team members

Compensation

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$112,000 - $140,000

Location

VIRTUAL, NY

Position Type

Regular Time

Time Type

Full time

Pay Type

Salaried

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

Equal Opportunity Statement

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete

Non-Compete will be required for certain positions and as allowed by law.

E-Verify

Our organization participates in E-Verify.

Job Availability

We are accepting applications for this role on an ongoing basis.

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Passion Inquiry

Are you passionate about media, entertainment, and making an impact through storytelling, innovation, and connection? If you're exploring new opportunities and want to be considered for future roles at iHeartMedia.