Senior Solutions Engineer

Sanas; Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Sanas seeks a seasoned Solutions Engineer to own the technical side of enterprise and BPO deals, proving our real-time speech AI works in customers' environments and driving pilot programs to successful closes.

You will be the go-to for deployment, security reviews, and complex technical questions, collaborating with Product, Engineering, and Sales to scale new offerings and create repeatable playbooks. Based in Boston with hybrid office days.

Qualifications

• 6+ years in presales solutions engineering or similar
• Experience in CCaaS/CX or contact center software
• Ability to communicate with VP of Operations/CIO
• Experience with security reviews and RFP responses
• Strong written communication and quick drafting
• Willing to travel ~20% and collaborate across teams

Responsibilities

• Own the technical side of an enterprise/BPO deals portfolio.
• Prove product works in customer environments and drive pilots.
• Serve as technical lead for deployment issues and security reviews.
• Lead pilots, define success criteria, and measure business impact.
• Collaborate with Product, Engineering, and Sales to bring new products to market.
• Train SEs and AEs and build scalable playbooks.

Skills

Presales

CCaaS

Customer-facing

Security reviews

RFP responses

Technical writing

Job description

Sanas is pioneering the future of human communication. Founded by a team of Stanford researchers and entrepreneurs with deep industry experience, Sanas has developed the world's first real-time speech AI platform capable of accent translation, noise cancellation, speech enhancement, cross-language communication, and more.

Sanas makes conversations clearer, more inclusive, and more effective, removing barriers that prevent people from being understood, regardless of accent, background noise, or native language.

Sanas is currently one of the fastest growing startups in Silicon Valley, growing from $16M to $50M ARR in 2025. The company's core business is profitable and is on track to end 2026 with >$77M ARR. Our team combines deep expertise in model innovation and systems engineering with a design-minded product engineering culture to build and ship cutting‑edge AI models and experiences — entirely in-house.

Sanas is a 130 person team, established in 2020. In this short span, we've successfully secured over $100 million in funding. Our innovation has been supported by the industry's leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you're not just adopting a product; you're investing in the future of communication.

If you’re looking to have a significant role in roadmapping and driving technical directions, if you’re looking to deploy challenging and big ideas without much overhead or slowness, if you're looking to leave your mark on an ambitious, generational mission to change how the worlds thinks about speech + AI, then Sanas is a well-suited place for you.

About the role

Sanas puts real-time speech AI on the desks of contact center agents around the world. Accent translation, language translation, speech enhancement, and speech intelligence, running live on an agent's machine while they talk to a customer.

Almost everything we sell runs through a pilot first. Most of our new business comes through one, and the pilot is where a Solutions Engineer either makes the case or loses it. This role exists to raise the number of pilots that convert.

You will own the technical side of a portfolio of enterprise and BPO deals. That means proving the product works in the customer's actual environment, getting agents to use it, and putting a number on the business impact that a VP of Operations will sign against. You are the person the account leans on when there are application configuration or deployment issues, when the security team sends a 200-line questionnaire, and when the exec readout has to hold up in front of a CFO.

Our current suite is most of the job today, but Sanas keeps adding products. As each new one gets ready for customers, you will lead the SE side of taking it to market - running the first pilots, finding where it fits and where it doesn't, and building the playbook the rest of the team sells from.

You will join a team of five Solutions Engineers supporting ten Account Executives. Small enough that you own your accounts end to end, big enough that you are not the only person who knows how something works.

This role is part of our Sales Engineering team and reports to the Sr Director of Solutions Engineering. The position is based in Boston with an expectation to work in the office two days per week. The role also requires approximately 20% travel to support customers and business needs.

What you'll actually do

Set the pilot up to be winnable

• Work with the AE to qualify the technical and business fit before we commit to a pilot; a well-scoped pilot is the single biggest predictor of whether the deal closes.
• Agree the success criteria and the baseline with the customer up front - which metrics, which agent group, which comparison window - and get it in writing.
• Tie the pilot to something the customer's executives already care about, not to features - ensure the pilot delivers proof of a strategic impact.
• Carry the security and compliance review - InfoSec questionnaires, OneTrust and similar reviews, data processing architecture, RFP responses.

Run the pilot day to day

• Provision and configure in our portal, get group IDs and licenses right, and keep trial dates accurate.
• Watch usage and telemetry daily. Low adoption kills pilots more often than bad output does, and it is fixable if you catch it in week one instead of week five.
• Triage audio and quality issues with the customer's IT team and our deployment and product teams: latency, mispronunciation, echo, distortion, unsupported CPUs, conflicting audio software on the agent's machine.
• Train supervisors and agents, and keep coming back to the floor supervisors who actually drive adoption.
• Coordinate with the Deployment Manager assigned to the account, and with our engineering teams across the US, India and the Philippines.
• Collect the proof while you still can - agent surveys, call samples, supervisor quotes.

Prove the value and close it

• Build the readout: AHT, FCR, CSAT, QA and compliance scores, sales conversion, transfer and escalation rates. Show a strategic outcome..
• Present to executives

Hand it off and feed it back

• Hand the account to Customer Success so the CSM walks into kickoff already knowing the story.
• Push what you learned back into Product. You see the model, the app, and the hardware fail in the field before anyone else does, and the roadmap moves when SEs bring specifics.

Bring new products to market

• Be the first SE in front of customers with each new product: find the right early accounts with the AE, scope the first pilots, and work through the rough edges alongside the customer.
• Work with Product and Product Marketing ahead of launch so the demo, the technical requirements, and the security answers are ready before the first customer asks.
• Turn what you learn into the playbook - discovery questions, demo flow, pilot design, success metrics, likely objections - and train the other SEs and the AEs on it.

What we're looking for

• 6+ years in presales solutions engineering, solutions consulting, or a technical customer-facing role in CCaaS, CX, UC, or contact center software. Time spent running a contact center tech stack before moving to presales counts for a lot here.
• You can own the room with a VP of Operations or a CIO in the morning and debug a headset config with a desktop admin in the afternoon. Both, not one.
• You can build a measurement plan, spot a baseline that will make us look bad for the wrong reason, and read a result without overclaiming it.
• You have run security reviews and RFP responses on your own.
• You write clearly and quickly. Most of what moves a deal here is a well-written summary in a Slack channel or a one-page readout.
• You are comfortable with no playbook. In a lot of cases you will be the one writing it, especially for new products.
• Willing to travel to customer sites, roughly 20%, and to take the occasional early or late call for teams in APAC, EMEA, and LATAM.

Nice to have

• Familiarity with MEDDPICC sales methodology
• Audio, speech, or DSP background, or having sold into a contact center audio stack.
• Genesys, Five9, NICE, Amazon Connect, Avaya, Zoom, or Teams voice experience.
• BPO experience, or having supported offshore delivery teams in the Philippines, India, or LATAM.
• Familiarity with APIs and SDK-based integrations, cloud platforms, and BI tools.
• Experience taking a new product to its first customers.