Senior Solutions Engineer

Zoom; Augusta (ME); Ibrido; USD 146.000 - 319.000; Tempo pieno

Descrizione del lavoro

Zoom is seeking an experienced Solutions Engineer to act as a technical advocate for enterprise customers in a structured hybrid work model. You will engage with Strategic Accounts, lead discovery and design sessions, and translate customer needs into actionable Zoom solutions across Meetings, Phone, Contact Center, Rooms and AI-enabled offerings.

The role requires 5+ years in enterprise pre-sales, deep UCaaS knowledge, API integration experience, and strong executive communication.

Competenze

• 5+ years of solutions engineering experience supporting enterprise customers.
• Broad UCaaS stack knowledge across SaaS collaboration, cloud voice, contact center, video and unified communications.
• Hands-on API integrations, networking protocols, security best practices, and cloud infrastructure experience.
• Passion for AI with real use cases and impact on the modern workforce.
• Strong business acumen and executive presence with cross-functional collaboration.

Mansioni

• Lead technical sales engagements across the full Zoom platform including Meetings, Phone, Contact Center, Rooms, and AI solutions.
• Drive technical discovery, solution design, demos, and POCs for complex enterprise deals.
• Translate customer requirements into product recommendations and drive internal feature requests.
• Present Zoom's architectural advantages and AI use cases to decision-makers.
• Collaborate to manage RFPs/RFQs and remove blockers to accelerate deals.

Conoscenze

Solutions engineering

UCaaS knowledge

APIs integrations

Security best practices

AI in enterprise

Executive communication

Strumenti

AWS

Azure

GCP

Descrizione del lavoro

What You Can Expect

You will serve as the lead technical advocate for our customers, helping them understand and leverage Zoom's architectural advantages while partnering closely with our Strategic Accounts team. This is a role for a well-rounded, technically credible SE who brings broad knowledge across the full UCaaS stack - not just a single product line.

This is a high-visibility, high-impact role supporting some of the most complex accounts in the country: enterprise-scale technology companies that demand sophisticated, multi-product solution design. This role is for a forward-thinking UCaaS generalist with a passion for technology, a customer-first mindset, and a genuine drive to deliver happiness through transformative AI solutions.

About the Team

Our Solutions Engineering team acts as the strategic and technical backbone for complex enterprise deal cycles. We partner closely with Account Executives to architect full-platform solutions, articulate Zoom's competitive advantages, and deliver happiness to our clients.

Responsibilities

• Partner closely with the Strategic Accounts AE to drive technical sales engagements across the full Zoom platform — including Meetings, Phone, Contact Center, Rooms, and AI-powered solutions.
• Lead technical discovery, solution design, custom demos, and proofs of concept (POCs) tailored to address complex enterprise collaboration challenges.
• Serve as the primary technical advocate for our clients, translating customer requirements into product recommendations and driving feature requests internally with Product and Engineering.
• Articulate Zoom's architectural advantages, enterprise AI use cases, and broader vision to decision-makers ranging from technical practitioners to executive leadership.
• Gather market intelligence and competitive insights from field engagements to help refine sales strategies and inform internal roadmaps.
• Collaborate cross-functionally with AEs, product managers, and specialists to manage RFPs/RFQs, remove technical blockers, and accelerate deal cycles.

What We're Looking For

• 5+ years of solutions engineering experience supporting enterprise-level customers in technical pre-sales, with a solid understanding of the sales cycle and ability to drive urgency at the right moments.
• Strong working knowledge across the full UCaaS stack — SaaS collaboration, cloud voice, contact center, video, and unified communications — with the ability to hit the ground running; generalist profile strongly preferred over narrow specialization.
• Highly proficient in representing complex technical solutions, from traditional voice systems to modern cloud platforms, with hands-on familiarity with API integrations, networking protocols, security best practices, and cloud infrastructure (AWS, Azure, GCP).
• A genuine passion for AI: not just awareness of the trends, but real use cases, hands-on experience, and the ability to speak to its impact on the modern workforce with conviction.
• Natural rapport-builder with strong business acumen and executive presence: outspoken, personable, and effective with AEs, executives, and technical stakeholders at every level.

Salary Range or On Target Earnings:

Minimum:

$146,000.00

Maximum:

$319,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Anticipated Position Close Date:

10/25/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

#LI-Remote

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines