Senior Solutions Consultant - Life Sciences

talkdesk2; United States; Sur place; USD 136 000 - 205 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) plan

Paid Time Off

Résumé du poste

Talkdesk is seeking a Senior Solutions Consultant - HLS to lead strategic implementations of CXA and CCaaS solutions for healthcare and life sciences customers. You will act as the main technical resource, designing and deploying integrations with major EHR/CRM systems such as Salesforce Life Sciences Cloud, Veeva Vault, and Epic.

You will develop complex data exchange workflows (HL7, FHIR), ensure security and regulatory compliance, and mentor teams to scale integration delivery.

Qualifications

• Bachelor's degree in a technical field or equivalent professional experience.
• 3+ years in Professional Services, Consulting, or IT/Software Development with a focus on AI or automation in SaaS.
• 3+ years of hands-on Epic integration experience within healthcare systems or life sciences CRM solutions.

Responsabilités

• Lead strategic implementations of CXA and CCaaS solutions for healthcare and life sciences customers.
• Serve as the primary technical resource during projects, designing, developing, and deploying integrations with major EHR/CRM systems (e.g., SF Life Sciences Cloud, Veeva Vault, Epic).
• Develop and troubleshoot complex workflows and data exchange processes (HL7, FHIR).
• Ensure integrations are secure, reliable, and compliant with healthcare regulations.
• Mentor and train cross-functional teams to grow integration expertise.

Connaissances

JavaScript

Python

SQL

Epic integration

HIPAA knowledge

Formation

Bachelor's degree in a technical field

Outils

Salesforce Life Sciences Cloud

Veeva Vault

Epic

Description du poste

As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation.

Primary Responsibilities

Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.

As a billable resource, you will serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major Life Sciences CRM/EHR/EMR systems, with an emphasis on Salesforce Life Sciences Cloud, Veeva Vault or Epic.

Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).

Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.

Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth) OR Life Sciences specific CRM solutions

Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.

Act as an internal Subject Matter Expert (SME) for the life sciences commercial or clinical areas related to patient & healthcare professional (HCP) experiences.

Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.

Provide guidance and hands‑on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.

Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.

Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.

Act as a trusted advisor to stakeholders, building relationships with executives and providing long‑term guidance on CXA strategy and success.

Preferred Background

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• 3+ years of hands‑on Epic integration experience within healthcare systems OR life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud (required)
• Experience working with healthcare or life sciences (pharmaceutical, biotechnology, medical/diagnostic devices) customers
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.
• Knowledge of healthcare and life sciences compliance frameworks (e.g., HIPAA, HITECH, CFR Part 11, CMS guidelines).
• Languages such as: JavaScript, MUMPS (M), Python, SQL
• Strong understanding of AI-driven automation use cases.
• Experience working with cross-functional teams in pre‑sales, implementation, and/or customer success contexts.
• Excellent communication and stakeholder management skills, including executive presence.
• Strong problem-solving skills and a proactive, outcome‑driven mindset.
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highly organized self‑starter that seeks challenging opportunities.
• Ability to work cross‑functionally in a fast‑paced environment.
• Fluency in written and spoken English.

Nice‑to‑haves

• Fluency in written and spoken Portuguese, Spanish, French, German.
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.
• Familiarity with GxP systems validation (CFR Part 11 Compliance)
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Pay Range (OTE Pay) : $136,000 - $205,000

Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits : 401(k) plan

Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non‑exempt employees; both are subject to manager approval