Senior Solutions Consultant II- Chicago

Rozgoo; United States; Hybrid; USD 164,000 - 225,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

PagerDuty is seeking a Senior Solutions Consultant to join our customer-focused team in the United States. You will partner with sales, customer success, and product teams to design and deliver solutions that drive business value and accelerate platform adoption across strategic customers.

The role emphasizes consultative selling, deep SaaS/cloud expertise, and the ability to influence outcomes with stakeholders at multiple levels. A hybrid work model and travel as needed are available.

Qualifications

• 5+ years in solutions consulting or similar customer-facing role.
• Strong understanding of SaaS, cloud infrastructure, DevOps, IT operations.
• Experience with enterprise customers and navigating complex organizations.
• Applicants must be authorized to work in the United States on a full-time basis.

Responsibilities

• Collaborate with strategic customers to map PagerDuty solutions to outcomes.
• Develop tailored demonstrations, PoCs, and ROI-focused value propositions.
• Advise on incident response, digital operations, and service reliability throughout pre-sales and implementation.
• Partner with sales and CS to drive adoption, expansion, and renewals across the sales cycle.
• Provide feedback to product/engineering to influence roadmap.

Skills

Solutions consulting

SaaS & cloud infra

Sales process knowledge

Enterprise customer experience

US work authorization

Job description

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer-focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.

KEY RESPONSIBILITIES

• Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
• Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
• Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
• Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
• Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes

BASIC QUALIFICATIONS

• 5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
• Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
• Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
• Experience working with enterprise customers and navigating complex organizations
• Applicants must be currently authorized to work in the United States on a full-time basis

PREFERRED QUALIFICATIONS

• Experience with PagerDuty or similar incident management platforms
• Familiarity with automation, observability, or ITSM tools
• Technical certifications (AWS, Azure, GCP, etc.)
• Excellent communication and presentation skills with ability to translate technical concepts for any audience
• Problem-solver with consultative mindset and willingness to travel as needed

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 163,500 - 225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.