Senior Solutions Architect - Remote US

Remote; San Francisco (CA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote Work Environment

Flexible Time Away From Work Policy

Competitive Salary and Health/Medical

RRSP/TFSA/401K Employee Contribution

Life and Disability

Employee Assistance Program

FHIR Study Program and Skillsoft Learn

Super HAPI Fun Club

Job summary

Smile Digital Health is seeking a Senior Solutions Architect – Implementations to design scalable, standards-aligned healthcare data solutions on the Smile platform. You will work directly with enterprise clients during discovery and early design, guiding them toward the right architecture.

This role emphasizes communication, curiosity, and hands-on guidance across the full implementation lifecycle, including post-go-live support and collaboration with Product, Engineering, QA, and Delivery

Qualifications

• 10+ years in software engineering, technical consulting, or solution architecture, ideally with healthcare implementations.
• Proven ability to lead customer-facing architecture and design discussions with payer/provider/governmental healthcare organizations.
• Experience designing real-time data ingestion solutions with Kafka, Camel, Pulsar and FHIR-based data workflows.
• Strong understanding of clinical data modeling and terminology mapping (SNOMED CT, RxNorm, LOINC) across ingestion, transformation and API exposure.
• Experience with cloud-native architecture and deployment in AWS/Azure/GCP using Docker, Helm, and Kubernetes.
• Ability to identify trade-offs and adapt designs in response to new constraints.
• Excellent verbal and written communication for technical and non-technical stakeholders.
• Collaborative with cross-functional teams including product, engineering, QA, and delivery.
• Comfortable in fast-paced, ambiguous environments with evolving requirements.
• Proficiency with diagramming/design tools like Lucidchart to communicate decisions.

Responsibilities

• Lead architectural design and solutioning during discovery and early implementation phases with healthcare customers to surface unknowns and co-design scalable, standards-aligned solutions.
• Provide ongoing architectural oversight and hands-on guidance throughout the full implementation lifecycle and post-go-live, aligned with Smile’s best practices and product capabilities.
• Evaluate customer requirements and make technical recommendations on performance tuning, ingestion workflows, bundle design, and terminology mapping.
• Collaborate with internal teams (Product, Engineering, QA, Agile Leads, Solution Architects, TAMs) to resolve architectural questions and shape product improvements.
• Take ownership of evolving designs when new constraints emerge during delivery (scalability, deployment friction, real-time ingest gaps).
• Participate in customer meetings, design reviews, and change discussions; support escalations and decisions.
• Contribute to internal architecture review boards, design docs, and reusable assets to scale implementation excellence.
• Stay current with product roadmap, tech stack, and regulatory mandates; proactively learn new tools.

Skills

Architectural leadership

Client-facing discussions

FHIR data workflows

Cloud-native (AWS/Azure/GCP)

Data modeling (SNOMED/LOINC)

Tools

Docker

Kubernetes

Lucidchart

Job description

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

The Senior Solutions Architect – Implementations is a hands-on, customer-facing role responsible for designing scalable, standards-aligned healthcare data solutions using Smile Digital Health’s platform. You’ll partner closely with enterprise clients during discovery and early design, often when requirements are incomplete, and help guide them toward the right architecture.

Success in this role requires more than technical knowledge. It’s about the art of asking the right questions, helping customers uncover what they don’t know, and shaping practical, future-proof solutions based on Smile best practices, regulatory frameworks, and your past experience. You’ll need to be curious, quick to learn, enthusiastic, and committed to delivering the best outcome, even in fast-moving or ambiguous situations.

This role goes beyond design. You’ll maintain architectural oversight throughout the implementation and post-go-live phases, ensuring the solution continues to work as expected, adjusting designs as needed, and supporting performance tuning, edge cases, and real-world constraints. You’ll collaborate with cross-functional teams, product, engineering, delivery, and TAMs, to turn vision into execution.

Responsibilities:

• Lead architectural design and solutioning during discovery and early implementation phases, working directly with healthcare customers to surface unknowns, ask the right questions, and co-design scalable, standards-aligned solutions.

• Provide ongoing architectural oversight and hands-on technical guidance (if needed) throughout the full implementation lifecycle and post-go-live, ensuring the solution remains aligned with Smile’s best practices, technical standards, and product capabilities.

• Evaluate customer-specific requirements and make technical recommendations around performance tuning, ingestion workflows, bundle design, and terminology mapping.

• Collaborate regularly with internal teams, including Product, Engineering, QA, Agile Leads, Solution Architects, and Technical Account Managers, to resolve architectural questions, validate patterns, and provide feedback that shapes future product improvements.

• Take ownership of evolving or refactoring designs when new constraints, blockers, or learnings emerge during delivery (e.g., scalability issues, deployment friction, real-time ingest gaps).

• Actively participate in customer-facing meetings, design reviews, retrospectives, and change discussions; support technical communication during escalations and decision points.

• Contribute to Smile’s internal architecture review boards, design documentation, reusable delivery assets, and solution playbooks to help scale implementation excellence across teams.

• Stay current with Smile’s product roadmap, technical stack, and regulatory mandates (e.g., CMS interoperability requirements); demonstrate curiosity and initiative in learning new tools and approaches.

Requirements:

• 10+ years of experience in software engineering, technical consulting, or solution architecture roles, ideally with hands-on experience supporting complex healthcare implementations.

• Proven ability to lead customer-facing architecture and design discussions, especially with payer, provider, or government-aligned healthcare organizations.

• Demonstrated experience designing solutions involving real-time data ingestion technologies such as Kafka, Camel, Pulsar, and implementing FHIR-based data workflows.

• Strong understanding of clinical data modeling and terminology mapping (e.g., SNOMED CT, RxNorm, LOINC), including their application across ingestion, transformation, and API exposure layers.

• Experience with cloud-native architecture and deployment in AWS, Azure, or GCP using Docker, Helm, and Kubernetes.

• Skilled in identifying technical trade-offs and adapting solution designs in response to new constraints or emerging information during delivery.

• Excellent verbal and written communication skills, including the ability to translate complex designs for technical and non-technical stakeholders.

• Strong interpersonal and collaboration skills with cross‑functional teams including product, engineering, QA, and delivery.

• Comfortable working in fast‑paced, ambiguous environments with evolving requirements, shifting priorities, and in‑flight blockers.

• Proficiency with solution diagramming and design tools such as Lucidchart (or equivalent) to communicate architectural decisions and data flows clearly.

Nice to Haves:

• Familiarity with U.S. healthcare regulations, such as CMS interoperability mandates (e.g., 9115‑F, 0057‑F), HIPAA, and general data access governance.

• Prior experience with Smile CDR or other FHIR server platforms

• Knowledge of the Inferno test suite, NIST validators, or similar conformance tools

• TOGAF or equivalent architectural certification

Some of the benefits we offer:

• Remote Work Environment

• Flexible Time Away From Work Policy including PTO, Personal and Sick Days

• Competitive Salary and Health/Medical Benefits

• RRSP/TFSA/401K Employee Contribution

• Life and Disability

• Employee Assistance Program

• FHIR Study Program and Skillsoft Learning

• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.