Senior Solutions Architect – ITSM/ServiceNow (Remote)

CAI; Hartford (CT); Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement plan

Paid time off

Remote work

Job summary

CAI is seeking a Senior Solutions Consultant to serve as a pre‑sales technical architect and proposal writer across IT service lines. You will translate client requirements into winning solutions, collaborating with BD, capture, and delivery leadership while balancing technical depth with executive storytelling.

The role is full‑time and remote, requiring strong writing of technical content and coordination with partners like ServiceNow, Atlassian, AWS, and Azure to craft compelling proposals.

Qualifications

• Bachelor's degree in business or a technical field, or equivalent professional experience.
• 5+ years in IT services with evaluating RFPs and creating SOWs, in a pre‑sales, solutions architecture, or proposal development role.
• Demonstrated ability to design and articulate solutions across ITSM/ITIL, IT Service Desk operations, ServiceNow, Atlassian/Jira Service Management, AMS/ASO, Cloud platforms (AWS or Azure), and Infrastructure/Network services.
• Proven track record writing technical proposal content for government and/or commercial RFPs.
• Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design.
• Fluent English with high proficiency in presenting to executive and non‑technical audiences.
• Ability to summarize technical/business material and present concepts using charts, graphs, and diagrams; strong visual design skills.
• Power user of Microsoft Word and other Office products.
• Experience working cross‑functionally with capture managers, proposal writers, delivery leaders, and partner/alliance teams.

Responsibilities

• Evaluate and qualify opportunities for new business, leveraging CAI collateral and developing/supporting new lines of business.
• Serve as the lead solution architect for pre‑sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions.
• Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit.
• Design and document end‑to‑end solutions across ITSM/ITIL processes, Service Desk operations, ServiceNow and Atlassian/JSM platforms, AMS/ASO, Cloud (AWS/Azure) architectures, and Infrastructure/Network environments.
• Work with CAI technical and business staff to devise approaches to position CAI as the preferred vendor and to create high‑level diagrams and presentations.
• Write and edit proposal content — technical narratives, solution overviews, staffing plans, and pricing assumptions — with proposal writers and capture managers.
• Lead or support solutioning workshops with capture teams, SMEs, and delivery leads to shape win themes and differentiators.
• Partner with service providers (ServiceNow, Atlassian, AWS, Microsoft, TalkDesk) to incorporate platform capabilities into proposed solutions.
• Contain solution risk by identifying cost items, documenting assumptions, and ensuring client deliverables.
• Develop and maintain reusable solution assets: battlecards, reference architectures, staffing models, pricing templates, and past‑performance narratives.
• Support BAFOs, client presentations, and executive briefings with clear, defensible technical positioning.
• Provide technical review and quality control on proposal volumes prior to submission.
• Multi‑task to support multiple concurrent initiatives.
• Advise stakeholders at all levels and facilitate communication across CAI, including legal and governance teams.
• Stay current on market trends, competitor positioning, and emerging capabilities (AI/automation, ITSM tooling, cloud managed services).

Skills

Pre-sales

Solution architecture

Proposal development

RFPs/SOWs

Stakeholder collaboration

Executive storytelling

English fluency

MS Word / Office

Cross-functional teamwork

Education

Bachelor's degree

Tools

ServiceNow

Atlassian/Jira Service Management

AWS/Azure Cloud

Microsoft Word

Job description

CAI is seeking a Senior Solutions Consultant to serve as a pre‑sales technical architect and proposal writer across IT service lines. You will translate client requirements into winning solutions, collaborating with BD, capture, and delivery leadership while balancing technical depth with executive storytelling.

The role is full‑time and remote, requiring strong writing of technical content and coordination with partners like ServiceNow, Atlassian, AWS, and Azure to craft compelling proposals.