Senior Solutions Architect, Engagement Manager - NVIS

NVIDIA Gruppe; Santa Clara (CA); On-site; USD 184,000 - 356,500; Full time

Job summary

NVIDIA Gruppe is seeking an Engagement Manager to lead customer coordination for complex infrastructure projects. Your role will involve aligning technical teams and customer leaders while ensuring visibility on risks and progress.

Ideal candidates will have over 10 years of experience in customer-facing roles, strong leadership abilities, and excellent communication skills. The position offers an inclusive environment and competitive salary between $184,000 and $356,500, depending on level.

Qualifications

• 10+ years of experience in customer-facing coordination or engagement leadership.
• Ability to create structured executive updates with risk tracking.
• Strong issues resolution skills and strategic oversight.

Responsibilities

• Guide account coordination from early planning through support handover.
• Create concise updates for delivery progress and risks.
• Drive resolution of blockers and material customer risks.

Skills

Customer-facing coordination

Engagement leadership

Technical delivery

Communication skills

Risk resolution

Education

BS/MS in Computer Science, Engineering, or equivalent

Tools

AWS

Azure

GCP

SFDC

Microsoft 365

Job description

NVIDIA is redefining what is possible in AI, accelerated computing, and large-scale compute systems. Within NVIDIA Infrastructure Services (NVIS), we help customers, OEMs, and NVIDIA teams bring advanced GPU systems from early planning into production use. We are growing the Engagement Manager team to guide customer-facing coordination for our most complex NVIS engagements, from early alignment through bring-up, handover, and long-term support readiness. We are excited to add people who can connect technical teams, customer leaders, and NVIDIA decision makers while keeping risks visible and progress clear! The ideal candidate brings infrastructure depth, customer-facing leadership, and influence built through trust, clarity, and sound judgment.

What You Will be doing:

• Guide account coordination from early planning through bring-up, support handover, and day‑2 readiness, while keeping priorities, ownership, and next steps clear.
• Create concise updates with RAG view, executive summary, delivery progress, top risks, open actions, and path‑to‑green plans.
• Drive fast resolution of P0/P1 blockers and material customer, delivery, commercial, or operational risks with clear recommended actions.
• Align scope and commercial commitments with Sales and Solution Architecture, including support packages, software licensing, and professional services expectations.
• Provide clear technical guidelines for key customer requirements.

What We Need To See:

• BS/MS in Computer Science, Engineering, or a similar technical area, or equivalent experience.
• 10+ years of total experience in customer‑facing coordination, engagement leadership, technical delivery, accelerated computing systems, large‑scale infrastructure, or enterprise cloud programs, including work with executive customer audiences.
• Demonstrated success guiding cross‑functional teams in matrixed organizations and holding teams accountable to commitments.
• Experience creating structured executive updates with RAG view, risk register, action tracker, delivery plan, and VP‑level summary.
• Strong risk, issue, change, and blocker‑resolution practice while balancing strategic oversight and operational awareness without owning day‑to‑day execution.
• Excellent communication, partner management, and influencing skills, with technical depth in data center systems, AI platforms, networking, compute, storage, or cloud‑scale programs.
• Ability to travel up to 25% and support occasional weekend work when required for critical customer deployments, site events, or time‑sensitive issue resolution.

Ways To Stand Out From The Crowd:

• Deep familiarity with AI platforms, large‑scale GPU clusters, HPC systems, networking, storage, or DevOps/MLOps practices.
• Experience with HPC deployment lifecycles, rack integration, network bring‑up, GPU validation, facility readiness, or liquid cooling commissioning.
• Experience resolving complex customer issues in high‑pressure, multi‑team environments.
• Familiarity with cloud platforms such as AWS, Azure, GCP, or OCI; tools such as SFDC, Wrike, SAP, Microsoft 365, Teams, or SharePoint; or certification in a related technical or project domain.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 184,000 USD - 287,500 USD for Level 4, and 224,000 USD - 356,500 USD for Level 5. You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until June30, 2026.

This posting is for an existing vacancy.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.