Senior Solutions Advisor

Your Health; Rock Hill (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

401K match

HDHP health plan

HSA match

PTO

Career development

Vehicle allowance

Job summary

Your Health in Rock Hill, SC is seeking a Senior Solutions Advisor to help patients navigate aging, chronic illness, and care transitions across facilities, homes, clinics, and virtual visits. You will assess needs, provide living arrangements guidance, and connect families with Your Health services and community resources.

As the regional point of contact, you’ll educate professionals, coordinate with care teams, and support market expansion through outreach and referrals.

Qualifications

• Bachelor’s Degree in Social Work, Human Services, Healthcare Administration, or related field preferred.
• Strong interpersonal and communication skills with families and providers.
• Must be a licensed driver with reliable transportation.

Responsibilities

• Meet with patients and families to assess long-term care needs and social support challenges.
• Provide consultative guidance on living arrangements, safety concerns, and available Your Health services.
• Serve as the regional point of contact for onboarding new patients.
• Maintain knowledge of local senior care resources and services.
• Act as liaison between patients, families and resources for coordination.
• Educate community professionals and caregivers through outreach and training.
• Timely communication with new patients in assigned Care Group.
• Support care transitions with Transitional Care Providers and care teams.
• Assist families in accessing care management and hospice services.
• Document activities for billing structures (CCM, ACP).
• Participate in community events and health fairs to promote SSA services.
• Collaborate to expand market through referrals.

Skills

Interpersonal communication

Time management

Leadership

Travel flexibility

Team player

Driver's license

Education

Bachelor’s Degree in Social Work, Human Services, Healthcare Administration, or related field

Tools

Basic computer knowledge

Job description

We are seeking a Senior Solutions Advisor to assist with the needs for our patients in the Rock Hill/York area. The Senior Solutions Advisor (SSA) is a trusted resource and advisor for patients and families navigating the complexities of aging, chronic illness, and care transitions. Aligned with a designated Care Group, the SSA plays a critical role in promoting patient-centered solutions by connecting individuals to appropriate healthcare, community services, and privately paid caregiving options. This role supports the company’s mission to grow services through education, relationship building, and high-impact community integration.

This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday).

Area Of Coverage Needed

• Rock Hill/York

About

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Why Choose a Career at Your Health?

Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities
• Vehicle allowance

What Are We Looking For?

A successful Senior Solutions Advisor will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to Enable Individuals With Disabilities To Perform The Essential Functions. The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).

Responsibilities

• Meet with patients and families to assess long-term care needs and social support challenges.
• Provide consultative guidance on living arrangements, safety concerns, and available Your Health services
• Serve as the regional point of contact for onboarding new patients.
• Maintain a thorough knowledge of local and regional senior care resources including: Assisted Living Facilities, Home Care Agencies (private duty), Skilled Nursing Facilities and Rehabs, Faith-based, veteran, and community programs
• Serve as a liaison between patients, families, and these resources to ensure seamless access and coordination.
• Educate community professionals, family caregivers, and providers through outreach and training opportunities.
• Timely communication with all new patients in the assigned Care Group or Care Team.
• Support care transitions by working with Transitional Care Providers (TCPs) and interdisciplinary care teams.
• Assist families in accessing care management, advance care planning, and hospice services.
• Track and document activities in accordance with billing structures: Billable Medicare services for active patients (CCM, ACP, etc.)
• Participate in community events, health fairs, and educational sessions to promote SSA services.
• Collaborate with the Director of Development to support market expansion through strategic relationship building and referral development

Qualifications

• Bachelor’s Degree in Social Work, Human Services, Healthcare Administration, or related field preferred.
• Prior experience in case management, senior services, or healthcare navigation strongly preferred.
• Strong interpersonal and communication skills with the ability to build trust with families and providers.
• Self-starter with proven time management, coordination, and follow-through skills.
• Valid driver’s license and reliable transportation required.
• Ability to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Ability to manage and demonstrate effective leadership skills.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Ability to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.