Senior Software Technical Support Team Member

General Dynamics Information Technology, Inc.; Merrifield (VA); On-site; USD 92,000 - 125,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth (education & certs

Cutting-edge technology

Paid vacation & holidays

Job summary

General Dynamics Information Technology, Inc. seeks a Software Systems Integration Engineer to support the USPS project. The role involves managing risks, dependencies across systems, and coordinating cross-functional teams to ensure timely delivery.

You will analyze critical paths, support release activities, and provide recommendations to leadership. A strong background in enterprise software, governance, and risk management is required.

Qualifications

• Bachelor-level degree in an applicable field required.
• 8+ years of related experience required.
• 7+ years in enterprise software development preferred.
• Experience with governance, coordination, and release-management processes.
• Strong understanding of dependencies and risk management.

Responsibilities

• Monitor technical and operational risks.
• Identify application, infrastructure, integration, vendor, and organizational dependencies.
• Assess impact of dependencies on business-driven delivery timelines.
• Perform critical-path and schedule-feasibility analysis.
• Support risk-burndown planning and reporting.
• Coordinate subject-matter experts to investigate and resolve issues.
• Support and investigate production incidents, performance problems, defects, and maintenance activities.
• Review requirements, changes, and cross-system impacts.
• Support release readiness, coordination, and operational readiness.
• Provide evidence-based recommendations to management.
• Explain achievability of timelines to PMO and stakeholders.

Skills

Change Management

Problem Solving

Process Improvements

SAFe RTE

SAFe Architect

PMI ACP

Education

Degree in a field related to services

Job description

Recruitment Information

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Change Management, Problem Solving, Process Improvements Certifications: None Experience: 8 + years of related experience US Citizenship Required: No

Job Description

Seize your opportunity to make a personal impact as a Software Systems Integration Engineer supporting the United States Postal Service.

Key Responsibilities

• Monitoring technical and operational risks


• Identifying application, infrastructure, integration, vendor, and organizational dependencies


• Assessing the effect of dependencies on business-driven delivery timelines


• Performing critical-path and schedule-feasibility analysis


• Supporting risk-burndown planning and reporting


• Coordinating subject-matter experts to investigate and resolve issues


• Supporting/Investigating production incidents, performance problems, defects, and maintenance activities


• Reviewing technical requirements, proposed changes, and cross-system impacts


• Supporting release readiness, implementation coordination, and operational readiness


• Providing evidence-based recommendations to management


• Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable

What You'll Need to Succeed

• Education: A degree from an accredited College/University in the applicable field of services is required.


• Required Certifications: One of the following: SAFe RTE (Release Train Engineer) SAFe Architect PMI ACP (Agile Certified Practitioner)


• Required Experience: 8+ years of relevant experience


• Minimum of 7 years’ experience in enterprise software development


• Required Skills: The Software Systems Integration Engineer will heavily be using these skills: Governance and coordination Requirements and technical-review support Coordination of supplier and USPS technical teams Change and release-management support Dependency and risk management Readiness assessments Test and implementation coordination Documentation and status reporting


• Must have experience working with, and developing complex enterprise software environments, including the ability to understand: Application and server architecture APIs and system interfaces Databases and data flows Windows and/or Linux environments Network and infrastructure dependencies Production and test environments Cloud or hosted-system dependencies Release and implementation processes Third-party and vendor integrations


• Occasional After-Hours Support Required for: Planned software releases Implementations High-priority production incidents Emergency issue resolution Critical stakeholder or operational events


• Required Technical Skills: Understand complex enterprise applications Identify technical dependencies and risks Evaluate whether proposed timelines are realistic Apply critical-path analysis Coordinate technical subject-matter experts Support production issues and application sustainment Explain technical constraints to the PMO and business stakeholders

Security Clearance Level

Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting. This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location

Merryfield HQ Engineering Building 8409 Lee Hwy, Merrifield, VA 22116

Benefits and Compensation

• 401K with company match


• Comprehensive health and wellness packages


• Internal mobility team dedicated to helping you own your career


• Professional growth opportunities including paid education and certifications


• Cutting-edge technology you can learn from


• Rest and recharge with paid vacation and holidays

#zxc726

The likely salary range for this position is $92,307 - $124,887. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Fairfax Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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