Senior Software Technical Program Driver - OEM and NCP Escalations

NVIDIA Gruppe; Santa Clara (CA); On-site; USD 168,000 - 258,750; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA in Santa Clara, CA is seeking a senior Program Manager to drive the development of advanced Compute software for cloud providers, automotive and OEM customers. You will partner with software and hardware teams to streamline processes and ensure timely releases across multiple projects.

The role requires 10+ years in a related role with 5+ years guiding software/hardware escalations, hands-on development experience for hardware platforms, and strong communication and presentation skills.

Qualifications

• 10+ years in a similar role with 5+ years driving software/hardware escalations.
• Hands-on software development experience for hardware platforms and Agile methods.
• Strong communication and presentation skills.

Responsibilities

• Collaborate with software, product, QA and logistics teams to streamline enterprise compute software development.
• Coordinate with customers and program managers to address software issues and improve processes.
• Lead status meetings and manage release schedules and release plans.
• Plan, prioritize, and schedule all phases of the software development lifecycle.
• Develop risk management strategies for multiple parallel work streams.
• Improve existing product development and software release processes with engineering management.

Skills

Software development for hardware

Agile methodologies

Customer escalations management

Strategic thinking

Strong communication

Education

Bachelor of Science in Electrical Engineering or Computer Science

Tools

Configuration management tools

Automation tools

Job description

What you will be doing:

• Collaborate closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions for cloud service providers, automotive and OEM customers.
• Work closely with Customers and Customer Program Managers on software issues, including technical feedback from OEMs, CSPs, and partners. Additionally, you will be responsible for the continuous improvement and maintenance of all processes related to enterprise support.
• Lead status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record.
• Partner with multi-functional teams throughout the company to strategically plan and drive software objectives for the team. In this role, you will collect requirements, help define priorities, drive planning and scheduling for all phases of the software development lifecycle.
• Develop and maintain schedules, proactively identifying risks and formulating risk management strategies for multiple parallel work streams.
• Take lead in enhancing existing product development and software release processes, while collaborating with engineering management to optimize the development workflow for maximum engineering efficiency. You will have the opportunity to partner with diverse technical groups, spanning all organizational levels.
• Internally translate customer requirements into actionable achievements and tasks, ensuring customers are continually informed about issue statuses.
• Collaborate with various internal teams and third-party partners across different time zones, as necessary, to resolve customer issues and oversee customer releases.

What we need to see:

• Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience.
• 10+ years proven experience in a similar or related role with 5+ years of experience in driving down Software / Hardware customer escalations.
• Hands on experience with software development for hardware platforms. Proficiency in Agile software development methodologies
• Demonstrated success in delivering complex products to customers
• Ability to work independently and actively with minimal guidance.
• Proven experience to creatively resolve technical and resource issues.
• Ability to think strategically and tactically and to build consensus to ensure program success
• Comprehensive understanding of software engineering principles, including experience with widely-adopted configuration management tools and productivity-enhancing tools and automation processes.
• Exceptional attention to detail and a demonstrated capacity for multitasking, in a dynamic environment with shifting priorities and changing requirements.
• Strong communication and technical presentation skills.

Ways to stand out from the crowd:

• Expertise with Agile SW Development tools. Solid understanding of operating systems, datacenter servers, automotive principles and standards.
• Experience developing/managing software application, system software/ firmware stack programs is a plus
• Previous experience coordinating activities across HW, Firmware and Software applications is a plus. MBA/PMP Certification/training is a plus.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 3, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.