Senior Software Engineer - Storefront Services Team

BigCommerce Pty.; Atlanta, Northern (GA, KY); Hybrid; USD 116,000 - 195,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

BigCommerce is hiring for a backend-focused role to build and maintain features powering every storefront. You will extend GraphQL Storefront APIs, ensuring backward compatibility while evolving the service to support AI-driven shopping, carts, and checkout.

You’ll investigate production issues, improve performance, and review code across teams. Ideal candidates have 5+ years in production backend work, a Bachelor's degree, and experience with Scala or Kotlin; familiarity with GraphQL, gRPC,

Qualifications

• 5+ years of experience building backend services that run in production.
• Bachelor's degree in CS/EE/SE or equivalent.
• Production experience with Scala or Kotlin preferred; other languages welcome.
• Experience with GraphQL APIs.
• Familiarity with service-to-service communication and caching (gRPC, Redis).
• Experience debugging production issues using metrics, traces, and logs.
• Familiarity with feature flags and gradual rollouts.
• Experience writing automated tests and with CI/CD.
• Uses AI coding assistants as part of development and reviews AI-generated code.
• Interest in how AI agents use APIs (e.g., tool calls).

Responsibilities

• Build and maintain features in the service that powers every BigCommerce storefront.
• Add and extend GraphQL Storefront API queries and fields with backward compatibility.
• Help evolve storefront service to support AI driven shopping for carts and checkout.
• Investigate and fix production issues; improve performance and reliability.
• Review code from teammates and other teams; participate in design reviews.

Skills

Backend experience

Scala

Kotlin

GraphQL

Redis

CI/CD

Testing automation

AI coding aids

API design

Education

Bachelor's degree in CS/EE/SE or equivalent

Tools

Grafana

Prometheus

OpenTelemetry

Sentry

gRPC

Job description

# **Welcome to the Agentic Commerce Era**##At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of,, and, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.We work as a distributed team across time zones, so we value clear writing and independence: thoughtful design docs, detailed pull requests, async discussions anyone can pick up, and the trust to move your work forward without waiting on others. We believe the people who build something are best placed to ship it, so our engineers take their own changes all the way to production and see them through with confidence. We are a team where you'll have real ownership, and where your work reaches shoppers on every BigCommerce storefront.BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.**What you'll do*** Build and maintain features in the service that powers every BigCommerce storefront, working with product managers and partner teams to shape the requirements and design the solution before building and releasing it* Add and extend GraphQL Storefront API queries and fields, following our schema guidelines so changes stay backward compatible for headless storefronts and third party integrations* Help evolve the storefront service to support AI driven shopping, so that agents and shopping assistants can browse, build carts, and check out for shoppers* Investigate and fix production issues, and improve performance and reliability in the areas of the service you work on* Review code from teammates and the other engineering teams that contribute to the storefront service, and grow your design skills through design reviews and pairing with senior engineers**Who Are You*** 5+ years of experience building backend services that run in production* Education: Preferred minimum Bachelor's degree in CS, EE, SW, CE, MIS; or equivalent experience* Production experience with Scala or Kotlin preferred; backend engineers experienced in other languages (e.g., Java, Go, etc.) who are eager to learn Scala are encouraged to apply* Experience working with product managers or other stakeholders to turn requirements into a technical design, and delivering it to production* Familiarity with GraphQL APIs* Familiarity with service to service communication and caching (e.g., gRPC, Redis, etc.)* Experience debugging production issues using metrics, traces, and logs (e.g., Grafana, Prometheus, OpenTelemetry, Sentry, etc.)* Familiarity with releasing changes safely through feature flags and gradual rollouts* Experience writing automated tests and working with CI/CD pipelines* Uses AI coding assistants as a regular part of development (e.g., Claude Code, Cursor, etc.), and reviews AI generated code with the same care as code written by hand* Interest in how AI agents use APIs (e.g., MCP, tool calling, etc.)Work Where You ThriveFor candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.#LI-REMOTE#LI-GC1(Pay Transparency Range: $116,000.00 - $195,000.00)# **Compensation Transparency**The national base salary range for this role is posted above in this job post.Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.# **Inclusion and Belonging**##At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.Learn more about the Commerce team, culture and benefits at# **Identity Verification**#To protect our candidates and company from fraudulent activity, our interview process includes a government ID and biometric verification via Persona, our trusted identity verification provider. All information is collected and processed securely in accordance with applicable privacy laws.# **Protect Yourself Against Hiring Scams: Our Corporate Disclaimer**#Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.Be advised:Commerce does not offer jobs to individuals who do not go through our formal hiring process.Commerce will never:* require payment of recruitment fees from candidates;* request personally identifiable information through unsanctioned websites or applications;* attempt to solicit money from you as part of the hiring process or as part of an employment offer;* solicit money to complete visa requirements as part of a job offer.If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.