Senior Software Engineer, Site Reliability Engineering

Thumbtack; United States; Remote; USD 205,000 - 240,000; Full time

Job summary

Thumbtack, a leading home services platform, seeks a Site Reliability Engineer to design and maintain scalable, reliable infrastructure. You will work across engineering, product, and operations to ensure high availability and performance of Thumbtack’s services.

You’ll implement robust tooling, drive deployment and incident response improvements, and participate in on-call rotations to minimize downtime and latency. A strong focus on observability and developer experience is essential.

Qualifications

• Experience designing, analyzing, and troubleshooting large-scale distributed systems
• Proficiency with AWS and Linux in production environments
• Ability to read, write, and debug code in Python, Go, or JavaScript
• Strong communication with cross-functional partners and a focus on reducing toil

Responsibilities

• Design, create, and maintain software and systems to improve availability, scalability, and efficiency of Thumbtack's services
• Set architectural direction of infrastructure and platform services across engineering teams
• Develop tools and processes for deployment, change management, and monitoring
• Troubleshoot critical systems across the SDLC and drive performance improvements
• Contribute to platform services that support multiple product teams
• Participate in on-call duties and capacity planning

Skills

AWS

Linux

Distributed systems

Python

Go

JavaScript

On-call experience

Communication

Job description

the company helps millions of people confidently care for their homes.the company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to the company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Site Reliability Engineering Team

the company's Site Reliability Engineering team focuses on creating and maintaining a reliable, secure, and scalable platform vital for a seamless user experience. As a key contributor, you will design and support resilient systems, prioritizing high performance, availability, and throughput, with a focus on minimizing service disruptions, downtime, and latency. SRE impacts the company’s ecosystem across the entire stack, from linux systems to applications that drive the customer experience. Our work is high leverage impacting how Engineering, Applied Science, and many other teams deliver, run, and observe systems.

The challenge

The Site Reliability team is responsible for a broad set of technologies and systems with expectations to collaborate across the business. We are expected to develop and enhance existing capabilities while ensuring scalability, reliability and resiliency of infrastructure and software. You’ll work with engineering teams ranging from product development, developer experience, and backend infrastructure to collaboratively build the company’s ecosystem of platform services that have the right impact at the right time. the company values its cross functional collaborative culture, and you’d be positioned to contribute to the future direction and success of the engineering platform that serves as the engine of our applications.

What you’ll do

• Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of the company's services
• Set the architectural direction of infrastructure and platform services while supporting the engineering organization
• Design and implement tools and processes used for deployment, change, service, and infrastructure management
• Troubleshoot and debug critical systems throughout the SDLC
• Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization
• Capacity planning and demand forecasting, anticipating performance bottlenecks
• Participate in rotating on-call duties

In order to be successful, you must bring

• Extensive fluency in AWS and Linux
• Ability to effectively read, write, and debug code in programming languages like but not limited to: Python, Go, PHP, Javascript
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
• Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact
• 5 years of experience managing infrastructure and systems
• Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment
• Ability to communicate clearly and effectively to cross functional partners of various technical levels
• Passion for reducing toil and improving developer experience

Expected salary ranges

For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00

For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00

For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

We are an equal opportunity workplace

the company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

the company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail].

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