Senior Software Engineer - ServiceNow

M&T Bank Corporation; Buffalo (NY); On-site; USD 97,000 - 162,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY seeks an experienced software professional to write code within the SDLC, review PRs, and ensure secure, resilient applications for a banking technology stack.

The role emphasizes ServiceNow development, REST API integrations, CI/CD, and collaboration with stakeholders to deliver scalable banking solutions. Candidates should meet the degree/experience requirements and may hold ServiceNow certifications.

Qualifications

• 5+ years’ systems analysis and/or application development work experience.
• Advanced proficiency in at least one programming language.
• ServiceNow development experience across multiple modules including FSO.

Responsibilities

• Develop applications within the approved SDLC to solve business needs and minimize risk.
• Review pull requests, provide feedback, and manage change control.
• Write clean, secure source code in at least one language and apply data structures/algorithms.
• Collaborate with teams to gather requirements and document technical implementation details.
• Convey architecture discussions clearly and adhere to risk and regulatory standards.

Skills

ServiceNow development

REST API integrations

Flow Designer

Automated Test Framework (ATF)

Postman

Collaboration with stakeholders

Problem solving

Education

Associate’s degree

Bachelor’s degree

ServiceNow certifications

Tools

ServiceNow

GitLab

CI/CD

Postman testing

Job description

Overview

Responsible at the advanced level for writing code and the team's technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).

Primary Responsibilities

• Work independently and within the boundaries of the approved Software Development Lifecycle (SDLC) to process, design, and develop applications to solve business needs and minimize risks to the Bank by writing clean and resilient code.
• Regularly review pull requests, provide feedback, and execute on the change management of the request.
• Author organized, clean, efficient, and secure source code at an advanced level in a minimum of one programming language to be verified by a lead software engineer and apply knowledge of appropriate data structure and algorithms to solve business problems.
• Utilize source code management tools to manage and deploy code/ applications and ensure compliance with SDLC policies and support merge conflict resolution.
• Independently analyze and critique technical and business requirements to ensure completeness, accuracy, and feasibility.
• Collaborate, document, and communicate technical implementation details clearly and concisely with other teams on dependent requirements as needed.
• Conduct code reviews, providing constructive feedback on code quality and improvements to team members.
• Contribute to conversations with business or technical stakeholders and teams regarding the architecture of their applications.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities

• No supervisory responsibilities.

Education and Experience Required

Associate’s degree and a minimum of 5 years’ systems analysis and/ or application development work experience or Bachelor's degree and a minimum of 3 years’ systems analysis and/ or application development work experience. In lieu of degree, a combined minimum of 7 years’ education and/or relevant work experience, including a minimum of 3 years’ systems analysis and/or application development work experience Advanced proficiency in minimum of 1 relevant programming language.

Education and Experience Preferred

• Extensive hands-on ServiceNow development experience across multiple modules and applications including FSO
• Strong experience building and maintaining REST API integrations
• Expertise in creating and managing ServiceNow Flows and workflow automation using Flow Designer
• Experience with Automated Test Framework (ATF) for testing and quality assurance
• Proficiency in using POSTMAN for API testing, troubleshooting, and validation
• Ability to collaborate with business and technical stakeholders to gather requirements and deliver effective solutions
• Strong problem-solving, debugging, and troubleshooting skills
• ServiceNow certifications
• Experience with App Publishing, CI/CD and GitLab

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has striven to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Drug-Free Workplace

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.