Senior Software Engineer, Platform Observability

Twilio; Jonesboro (TX); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading communications technology company is looking for an observability platform leader to drive architecture and delivery. This role involves mentoring, collaborating with various teams, and ensuring the reliability and scalability of observability systems. Ideal candidates should have proven expertise in observability systems and proficiency in modern programming languages. The company offers competitive salary and remote work flexibility.

Benefits

Competitive salary

Generous time off

Comprehensive healthcare benefits

Retirement savings program

Flexible schedule

Qualifications

• Proven expertise in building and scaling observability systems.
• Experience leading technical execution for major components of observability.
• Deep proficiency in at least one modern programming language.

Responsibilities

• Lead the architecture and delivery of key observability platform components.
• Drive consistency and quality across observability signals.
• Collaborate with product teams and SREs.

Skills

Building and scaling observability systems

Proficiency in modern programming languages

Understanding of AWS

Experience with Kubernetes

Telemetry correlation techniques

Tools

AWS

Kubernetes

ClickHouse

Grafana Loki

Job description

Employer Industry: Communications Technology

Why consider this job opportunity:

• Competitive salary and generous time off
• Opportunities for career advancement and professional growth within a global organization
• Work remotely with a flexible schedule
• Access to comprehensive healthcare benefits and retirement savings program
• Engage in a culture that encourages initiative and community involvement
• Be part of a vibrant team making a global impact through innovative solutions

What to Expect (Job Responsibilities):

• Lead the architecture and delivery of key observability platform components, ensuring reliability, scalability, and usability
• Drive consistency and quality across observability signals, building intuitive workflows for engineers
• Serve as a technical advisor and mentor, guiding design decisions and aligning cross-team efforts
• Collaborate with product teams and SREs to understand telemetry needs and integrate observability into engineering workflows
• Design and build developer-friendly tooling and APIs for incident response, performance analysis, and platform debugging

What is Required (Qualifications):

• Proven expertise in building and scaling observability systems such as logging platforms, metrics pipelines, or tracing infrastructure
• Experience leading technical execution for major components of observability overhauls
• Deep proficiency in at least one modern programming language (e.g., Go, Python, Java)
• Familiarity with high-cardinality data challenges and telemetry correlation techniques
• Solid understanding of distributed systems and experience with AWS, Kubernetes, and infrastructure-as-code tools

How to Stand Out (Preferred Qualifications):

• Familiarity with ClickHouse, Grafana Loki, or similar systems for log and metrics querying
• Contributions to open-source observability tools or communities
• Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines