Senior Software Engineer, People Ops and AI Tools

CloudFlare; United States; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equal Opportunity Employment

Reasonable accommodations for disabilities

Job summary

Cloudflare is seeking an experienced engineer to drive automation in hiring and employee support. Your work will include designing and deploying AI-assisted workflows while collaborating with HR, IT, and Legal to translate operational pain into technical solutions.

The ideal candidate will have a strong engineering background in languages such as TypeScript or Python and experience with system integrations. Opportunities exist for professionals familiar with compliance-heavy environments. Cloudflare values diversity and inclusiveness.

Qualifications

• Strong engineering background building internal tools or platform services.
• Practical experience with LLMs and prompt evaluation.
• Exceptional judgment regarding privacy and operational risk.

Responsibilities

• AI-assisted request classification and case routing.
• Recruiting automation for job creation and management.
• Self-service tools for policy guidance and approvals.
• Design of AI-assisted workflows using the Cloudflare stack.

Skills

Engineering background (TypeScript, Python, or Go)

Experience with LLMs, RAG, tool calling

Expertise in system integrations

Judgment regarding privacy and data minimization

Tools

React

Postgres

Job description

Available Locations

• Austin, US

About the Role

Cloudflare's People team supports 5,000+ employees globally. To scale, we are building an AI‑driven operating layer on the Cloudflare Developer Platform to automate workflows, ensure data integrity, and streamline employee support.

You will ship production systems for hiring, onboarding, and self‑service, using AI to create leverage while designing rigorous guardrails for sensitive employee data.

Leveraging Cloudflare Dev Platform primitives like Workers, Workflows, Access, Hyperdrive (Postgres), R2, and Workers AI / AI Gateway for durable, secure, and observable automation.

Responsibilities

• AI‑assisted intake for request classification, retrieval‑augmented responses, and case routing.
• Recruiting automation for Greenhouse job creation and management chain synchronization.
• Self‑service tools for policy guidance, approvals, and employee lifecycle changes.
• Durable multi‑step Workflows for onboarding, offboarding, and recurring audits.
• AI copilots that summarize context and suggest next actions for human review.
• Data reconciliation systems and exception queues for cross‑system accuracy.
• Observable audit pipelines for explainable decision‑making.
• Custom interview automation and internal technical assessment tooling.
• Design and operate AI‑assisted workflows using the full Cloudflare stack.
• Integrate People systems via secure API, OAuth, and webhook patterns.
• Collaborate with HR, IT, Legal, and Security to translate operational pain into technical solutions.
• Implement robust authorization, audit logging, and error handling for high‑trust data.

Desirable Skills, Knowledge, and Experience

• Strong engineering background (TypeScript, Python, or Go) building internal tools or platform services.
• Practical experience with LLMs, RAG, tool calling, and prompt evaluation.
• Expertise in system‑to‑system integrations, identity, and event‑driven workflows.
• Exceptional judgment regarding privacy, data minimization, and operational risk.

Bonus Points

• Prior experience in internal platform engineering or compliance‑heavy environments.
• Proficiency with React, Drizzle, Zod, and Postgres.

Equal Opportunity Employment

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail].