Senior Software Engineer.NET

Miratech; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Senior Software Engineer with contact center domain experience. The position requires expertise in .NET and management of systems like ICM and PBX. You will be involved in analyzing systems, managing development environments, and executing unit testing, while also participating in crucial project discussions to enhance functionality.

Benefits

Health insurance

Language courses

Relocation support

Flexible remote work options

Opportunities for professional growth

Commitment to social sustainability

Qualifications

• 4-5 years of experience in SDLC projects using .NET.
• Experience with Amazon Connect in CX platforms.
• Knowledge of configuration management tools.

Responsibilities

• Analyze and maintain the Virtual Contact Center system.
• Participate in design discussions and project enhancements.
• Manage incidents and problems related to the application.

Skills

Analytical skills

Problem-solving

Troubleshooting

Tools

.NET framework

ASP.NET

C#

SQL Server

Amazon Connect

Windows Server 2016

HTML

XML

WCF

AJAX

WPF

TFS

Jenkins

GitHub

Job description

We are looking for a Senior Software Engineer with contact center domain experience to join our team. This role will involve analyzing and maintaining the Virtual Contact Center (VCC) system, as well as managing the Interactive Call Management (ICM) and Private Branch Exchange (PBX) components.

Responsibilities :

• Excellent analytical, problem-solving, and troubleshooting abilities.
• Participate in walk-throughs, inspections, reviews, and onshore group meetings.
• Ensure compliance with project-defined standards and processes.
• Participate in design discussions and suggest project enhancements.
• Own the deliveries for assigned projects and incidents.
• Interpret technical designs into application code.
• Translate functional designs into technical designs and implement changes.
• Manage the development environment for ongoing projects.
• Execute Unit Testing (Plan, Prepare, and Execute).
• Communicate with relevant teams about issues, changes, and enhancements impacting data, workflow, and functionality within SDLC.
• Manage incidents and problems related to the application.

Qualifications

• 4-5 years of experience in SDLC projects using .NET framework (2.0, 3.5, 4.0, CORE).
• Experience with ASP.NET, C#, and SQL Server.
• Experience with Amazon Connect for deployment in CX platforms.
• Knowledge of server technologies (Windows 2012, 2016), client technologies (HTML, DHTML, XML, WCF, AJAX, WPF).
• Experience in the Contact Center domain, including building CTI integrations with Cisco and Avaya systems.
• Understanding of configuration management tools like TFS, Jenkins, and GitHub.

We offer :

• A culture of relentless performance with a 99% project success rate and over 30% annual revenue growth.
• Competitive pay and benefits, including health insurance, language courses, and relocation support.
• Flexible remote work options.
• Opportunities for professional growth through certifications, mentorship, internal mobility, and internships.
• Impactful projects for top global clients.
• A diverse, inclusive, and supportive multicultural environment.
• Commitment to social sustainability focusing on education, community empowerment, and environmental practices.