Senior Software Engineer II - Customer Solutions

Rocket Lab USA; Littleton (CO); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Stock options

Cash incentives

Discounted stock via ESPP

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation, holidays, sick leave, &

Paid parental leave

Job summary

Rocket Lab USA in Littleton, CO is seeking a Senior Software Engineer II - Customer Solutions to serve as the primary bridge between customers and Rocket Lab’s engineering teams. You will support the Business Development organization with deliverables for leadership, the board, and investors.

You will contribute by developing product demos, generating proposals, and driving demand for Rocket Lab’s space software products while aligning with pricing and roadmap goals.

Qualifications

• Requires a bachelor’s degree in engineering or related technical discipline.
• 8+ years of professional experience in an engineering role within the aerospace industry.
• US citizenship is required for program requirements.

Responsibilities

• Provide technical support to customers with the engineering team.
• Develop interactive demonstrations of Rocket Lab’s space software products.
• Generate proposals for new business opportunities with BD and engineering teams.
• Lead efforts to attract new business to established products.
• Monitor business performance, forecast demand, and present to Finance and Executives.
• Collaborate with Communications and BD teams to create marketing materials.
• Improve and standardize customer-facing product documentation.
• Stay informed on satellite market trends to support forecasting and roadmap.

Skills

C++

Python

US citizenship

Communication skills

Customer-facing

Education

Bachelor's degree in engineering or related technical discipline

Master’s degree in aerospace engineering or related field

Tools

CRM software

Software development tools

Job description

ABOUT ROCKET LAB

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

SPACE SYSTEMS

At Rocket Lab, we’re not just launching rockets - we’re building the future of space. Our Space Systems team builds everything from complete spacecraft, precision payloads to the components and subsystems that allow them to thrive in space, like solar panels, flight software, star trackers, optical systems, separation systems, radios, and more.

Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration, in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and Mars, working with partners including NASA, the Space Development Agency, and the U.S. Space Force. Whether it’s a single high-performance spacecraft, constellation, or the vertically integrated components that help them get to space - our world class Space Systems team is empowering some of the boldest and most ambitious space missions.

SENIOR SOFTWARE ENGINEER II - CUSTOMER SOLUTIONS

Based out of Rocket Lab’s site in Littleton, CO, the Senior Software Engineer - Customer Solutions is a key interface between Rocket Lab’s space software customers, and the engineering and management teams. You will support the Business Development organization, with deliverables required for internal leadership, board of directors, and investors.

WHAT YOU'LL GET TO DO:

• Work with the engineering team to provide technical support to customers
• Develop interactive product demonstrations of Rocket Lab’s space software products
• Generate proposals for new business opportunities in collaboration with the business development and engineering teams
• Lead efforts to attract new business to the company’s established products
• Work with the business development team to monitor business performance, forecast demand, and present to the Finance and Executive teams
• Collaborate with the Communications and Business Development teams in generating marketing materials
• Lead efforts to improve and standardize customer-facing product technical documentation
• Remain current on the latest satellite competitive landscape, customer demand trends, and market to support forecasting of component sales, support pricing, support new product development, and provide support for the Space Systems product and services roadmap
• Monitor product costs to inform pricing decisions and design/process trades
• Travel to relevant conferences and customer locations to lead component business development activities

YOU'LL BRING THESE QUALIFICATIONS:

• Bachelor’s degree in engineering or other technical discipline
• 8+ years of professional experience in an engineering role within the aerospace industry
• US citizenship is required, due to program requirements

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Experience developing software for autonomous vehicles operating in harsh environments, such as satellites
• Experience with satellite operations
• Proficiency in C++, Python or similar programming languages
• Highly organized and able to solve problems independently, with strong attention to detail
• Ability to collaborate effectively with team members having diverse skillsets and expertise
• Ability to communicate complex issues in a digestible manner for customers, staff, and executives
• Excellent written and verbal communications skills
• Sales management experience and familiarity with diverse business functions such as sales, marketing, public relations, finance, and operations
• Extensive awareness of current commercial and government satellite programs
• Experience working with dynamic, geographically disperse teams on fast-paced projects
• Readily takes ownership and action on challenges, and steps up to manage tough situations while encouraging colleagues and direct reports to do the same
• Practiced with the use of customer relationship management software
• Master’s degree in aerospace engineering or related engineering field (electrical, mechanical, computer science, etc.)

This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

The expected salary range for the position is displayed in accordance with the Colorado Equal Pay for Equal Work Act. Final agreed upon compensation is based upon individual qualifications and experience.

Base salary is only one part of Rocket Lab’s compensation package for this role. You may be eligible for company stock, or cash incentives, and can purchase discounted stock through Rocket Lab’s Employee Stock Purchase Program. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid vacation, holidays, and sick leave; paid parental leave; and other discounts and perks.

Base Pay Range (CO Only)

• $130,000 — $170,000 USD

WHAT TO EXPECT

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

Important information:

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at [e-mail]. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.