Senior Software Engineer, Enterprise Engineering

Amplitude; San Francisco (CA); On-site; USD 183,000 - 276,000; Full time

Benefits offered by this job

Equity

Excellent medical/dental/vision

ESPP

Mentorship programs

Wellness initiatives

Paid time off

Job summary

Amplitude is seeking a Senior Enterprise Engineer to own critical customer outcomes with unusually direct responsibility across the full technical journey. You’ll work closely with customers, product, and support to diagnose, fix, and prevent issues while shaping enterprise engineering standards.

You’ll operate in a fast-paced setting with a strong emphasis on production systems, debugging, and delivering high-quality fixes that impact top customers and strategic initiatives.

Qualifications

• Strong software engineering experience in a large, evolving codebase.
• Generalist mindset with depth in backend, distributed systems, infrastructure, data systems, or developer platforms.
• Excellent debugging instincts and ability to move from reports to reproducible problems and robust fixes.

Responsibilities

• Serve on the engineering front line for key customer accounts in Unthread, our Slack aggregation layer.
• Answer technical questions by reading code, tracing behavior, inspecting production signals, and explaining clearly.
• Diagnose and fix bugs, validate outcomes with the customer.
• Design and implement product or platform features when it’s the fastest, highest-quality fix.
• Act as engineering contact for urgent issues in customer Slack channels, coordinating responses.
• Represent engineering in office hours and select weekly customer meetings.
• Partner with customer-facing and product teams while owning communication and escalation paths.
• Identify recurring patterns and improve tooling, observability, APIs, and surfaces.
• Help define operating model, technical standards, and team culture.

Skills

Software engineering

Backend

Distributed systems

Infrastructure

Developer platforms

Debugging

Production operations

Communication

Ownership

Tools

Slack

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):

Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The Senior Enterprise Engineer opportunity

Statsig is building an Enterprise Engineering team for engineers who want unusually direct ownership of high-stakes customer outcomes. Like a Forward Deployed Engineering team, Enterprise Engineering works extremely close to customers and tackles the technical problems that matter most to them.

The difference is the scope of ownership. Forward Deployed Engineering is often concentrated around implementation or onboarding; Enterprise Engineering is responsible for a customer’s technical success throughout the entire customer journey. You’ll stay close as needs evolve, answering questions, investigating across the stack, identifying root causes, shipping fixes and features, and remaining accountable through resolution.

This is a software engineering role with a tight customer feedback loop. It is ideal for a pragmatic generalist, especially someone with backend or infrastructure depth who enjoys ambiguous problems, production systems, fast decisions, and immediate impact.

What You’ll Do

• Serve on the engineering front line in Unthread, our Slack aggregation and workflow layer, for key customer accounts.
• Answer technical questions by reading the code, tracing behavior, inspecting production signals, and building a clear explanation, not by forwarding the thread.
• Diagnose and fix bugs, then validate the outcome with the customer.
• Design and implement product or platform features when doing so is the fastest, highest-quality way to solve the customer’s problem.
• Act as the engineering point of contact for urgent issues in key customer accounts’ Slack channels, coordinating the response while retaining technical ownership.
• Represent engineering in customer office hours and, for selected accounts, recurring weekly meetings.
• Partner closely with customer-facing and product teams while maintaining crisp ownership, communication, and escalation paths.
• Identify recurring patterns and improve tooling, documentation, observability, APIs, and product surfaces so the next issue is easier, or never occurs.
• Help define the operating model, technical standards, and culture of a new team.

What success looks like

• Enterprise customers get fast, technically credible responses and feel that one engineer owns the problem through the finish line.
• A meaningful share of customer issues are resolved by Enterprise Engineering without disrupting product-team roadmaps.
• You ship high-quality fixes and features across unfamiliar parts of the stack while preserving reliability and maintainability.
• Recurring customer pain becomes durable product, platform, or operational improvement.
• You earn trust with customers and internal teams through sound judgment, decisive execution, and clear communication under pressure.

What we’re looking for

• Strong software engineering experience and the ability to contribute production-quality code in a large, evolving codebase.
• A generalist mindset with meaningful depth in backend, distributed systems, infrastructure, data systems, or developer platforms.
• Excellent debugging instincts: you can move from an imprecise report to a reproducible problem, root cause, and robust fix.
• Comfort operating in production, using logs, traces, metrics, and code to reason about system behavior.
• Bias toward action without sacrificing engineering quality; you know when to make the contained fix, when to invest in a broader solution, and when to escape.
• Clear, empathetic communication with both deeply technical and non-technical stakeholders.
• Composure and good judgment in urgent situations.
• Low ego and high ownership. You enjoy crossing team and system boundaries to get the right outcome.

You may be especially excited about this role if…

• You like learning a broad codebase and becoming effective in unfamiliar systems quickly.
• You want customer proximity because it makes you a sharper engineer and gives your work a shorter path to impact.
• You enjoy the mix of debugging, systems thinking, product judgment, and hands‑on implementation.
• You are energized by building a new team and defining what excellent enterprise engineering looks like.

Why Amplitude

• Work on a product used by thousands of companies to make better decisions
• Be part of a team that’s expanding beyond analytics into a full digital optimization platform
• Join a culture that values ownership, velocity, and craft
• Have outsized impact on a top company priority

Our Values

At Amplitude, our values guide how we show up for one another and for our customers:

• Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
• Ownership: We take the initiative to solve problems that drive our shared company success.
• Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
• Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.

We care about the well-being of our team

We offer competitive pay and benefits packages that reflect our commitment to the health and well‑being of our Ampliteers.

Some Of Our Benefit Programs Include

• Excellent M edical, D ental and V ision insurance coverages, with 100% employer‑paid premiums for employee Medical, Dental, Vision on select plans
• 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
• Flexible time off, p aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
• Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
• Employee Stock Purchase Program (ESPP)

Other Fun Facts About Amplitude

• Our customers love us! They’ve said we’re the #1 product analytics solution for 23 quarters in a row on G2.
• We care a lot about product innovation. We’ve made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast‑growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is eligible for equity, benefits and other forms of compensation.

Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $183,000 - $276,000 total target cash (inclusive of bonus or commission)

Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $165,000 - $247,000 total target cash (inclusive of bonus or commission)

Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan.

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