Senior Software Engineer - Customer Engineering

TetraScience; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a leading company specializing in scientific data and AI as a Senior Technical Support specialist. You will play a crucial role in ensuring customer satisfaction by tackling technical challenges. The position offers competitive remuneration, extensive benefits, and opportunities for professional growth within the thriving field of Scientific AI.

Benefits

100% employer-paid benefits

Generous paid time off (PTO)

Flexible working arrangements

Qualifications

• 7+ years of experience in Performance, Scale, Resiliency, and Customer Support.
• Proven track record of resolving technical support issues effectively.
• Experience troubleshooting API integrations at scale in AWS.

Responsibilities

• Address technical issues for customers, ensuring system stability and performance.
• Collaborate with product and engineering teams to drive issue resolution.
• Develop tools and documentation for troubleshooting.

Skills

Performance

Scale

Resiliency

Customer Support

Troubleshooting

Education

Bachelor's degree in engineering or a technical-related field

Tools

CloudNative platforms

Microservices

Docker

SaaS deployments

API

NoSQL

Kafka/Queueing Service

Elastic Search

Job description

Employer Industry: Scientific Data and AI Cloud Solutions

Why consider this job opportunity:
- Competitive salary and equity in a fast-growing company
- 100% employer-paid benefits for all eligible employees
- Generous paid time off (PTO)
- Supportive, team-oriented culture of continuous improvement
- Flexible working arrangements, including remote work options
- Opportunity to work at the forefront of the Scientific AI revolution

What to Expect (Job Responsibilities):
- Work with customers to address technical issues, ensuring end-to-end stability, scale, and performance
- Drive resolution of issues and identify workarounds by collaborating with product and engineering teams
- Simulate customer issues in the lab to reproduce performance and scalability problems
- Steward the customer support to engineering escalation process, streamlining communication with customer success
- Develop tools, scripts, benchmarks, and documentation to aid in diagnosing and troubleshooting issues

What is Required (Qualifications):
- 7+ years of experience in Performance, Scale, Resiliency, and Customer Support
- Proven track record of efficiently resolving technical support issues and escalations
- Troubleshooting experience with API and various types of integration at scale in AWS
- Experience with CloudNative platforms, Microservices, Docker, and SaaS deployments
- Bachelor's degree in engineering or a technical-related field

How to Stand Out (Preferred Qualifications):
- Experience with technologies such as Databases, NoSQL, Kafka/Queueing Service, or Elastic Search
- Proficiency in one or more scripting or programming languages: Python, PHP, JavaScript, React, Go, or Java
- Strong familiarity with using CRMs like Zendesk or Salesforce
- Excellent interpersonal and communication skills
- Self-driven, innovative mindset with a willingness to take initiative

#ScientificAI #CustomerSupport #TechnicalTroubleshooting #RemoteWork #CareerOpportunity

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