Senior Software Engineer CES Team

Green Dot Corporation; Remote; USD 121,000 - 174,000; Full time

Job summary

A leading financial technology company is seeking a Senior Software Engineer to join their CES team. This role involves leading the software development lifecycle for CRM and IVR applications, designing and implementing scalable solutions, and mentoring junior developers. Ideal candidates should have over 5 years of software development experience, proficiency in platforms like Salesforce and Microsoft Dynamics, and strong team leadership skills. This position offers a flexible remote work environment, along with a competitive salary ranging from $121,400 to $173,300.

Qualifications

• 5+ years of experience in software development.
• At least 3 years in CRM/IVR systems.
• Strong grasp of security and privacy standards.

Responsibilities

• Lead the full software development lifecycle for CRM/IVR applications.
• Collaborate with cross-functional teams.
• Mentor junior developers and foster teamwork.

Skills

Software development

CRM/IVR systems

Team leadership

Proficiency in .Net

Experience with Java

Knowledge of JavaScript

Angular JS skills

Cloud platforms experience

Jira knowledge

Analytical thinking

Education

Bachelor’s degree in computer science

Tools

Salesforce

Microsoft Dynamics 365

Azure

Jenkins

GitHub

Job description

We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>**JOB DESCRIPTION**Role Overview: Green Dot Corporation is seeking a Senior Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels. **Key Responsibilities:*** Lead the full software development lifecycle (SDLC) for CRM/IVR applications—from requirements gathering to deployment and maintenance.* Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.* Write, review, and optimize high-quality code using languages such as .Net, Java, JavaScript and Angular JS.* Develop and enforce coding standards and best practices across the team* Serve as the primary technical SME for CRM/IVR platforms (e.g., Dynamics CRM or Salesforce).* Configure, customize, and integrate CRM/IVR systems with other enterprise applications.* Lead CRM-related innovation pilots and digital transformation initiatives.* Ensure CRM solutions meet business needs across marketing, sales, and service processes.* Track project progress, manage timelines, and report to senior leadership.* Mentor junior developers and foster a collaborative team environment.* Develop and implement software testing strategies.* Maintain technical documentation and ensure compliance with regulatory and security standards.* Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.* Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.* Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.* Implement observability and monitoring solutions to ensure system reliability and performance.* Partner with business stakeholders to translate customer journey insights into actionable technical solutions.* Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.* Leads and builds test automation frameworks using ReadyAPI/SoapUI/Selenium/JMeter for rest-based APIs hosted on Azure cloud.* Integrate test suites into CI/CD pipelines (Jenkins, Github).* Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.**Technical Qualifications:*** Bachelor’s degree in computer science, Information Technology, or related field.* 5+ years of experience in software development, with at least 3 years in CRM/IVRsystems with 2+ years in Team leadership.* Proficiency in CRM/IVR platforms Dynamics CRM, Salesforce classic and lightening).* Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.* Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines.* Familiarity with tools like Jira, GitHub, Confluence.* Strong grasp of security and privacy standards relevant to customer data handling.* Proficiency in SFDC, .Net, Java. Angular JS, JavaScript, HTML 5* Strong leadership and communication abilities.* Analytical thinking and attention to detail.* Ability to translate business requirements into technical solutions.**Preferred Qualifications:*** Experience in fintech or customer support technology platforms.* Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.* Contributions to open-source projects or technical publications.**POSITION TYPE**Regular**PAY RANGE**The targeted base salary for this position is $121,400 to $173,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>**We’re Here to Support You—Accommodations Upon Request**Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.**Work Authorization Requirement** At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.**Important Notice on Application Accuracy** We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all.Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally.Founded in 1999 and headquartered in Provo, UT, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>**What We Do:** We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>**Our Mission:** We give you the power to bank seamlessly, affordably and with confidence.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>**Our Purpose:** Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life.<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>**Our Values:** Stewardship, Trust, Action, High Performance, and Teamwork.