Senior Software Engineer, AI Platform

KINETIC; New York (NY); Remote; USD 180,000 - 200,000; Full time

Benefits offered by this job

Remote-friendly, distributed team

Medical, dental, visual insurance

20 vacation days per year

9 federal holidays off

Parental Leave

Pre‑tax 401k contribution

HSA with compatible health plans

Health Advocate

Telehealth Membership

OneMedical Account

Job summary

Kinetic is hiring a Senior Software Engineer for the AI Platform team. You will build and enhance the platform that powers every Kinetic AI agent, spanning from broker submissions to underwriting and claims.

You will own the orchestration layer, tooling, evaluation infrastructure, and guardrails, delivering safe, measurable improvements. This hands-on role reports to the Tech Lead - Data & AI and requires deep experience with multi-agent systems, Python, and serverless architectures.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• 6+ years software engineering experience.
• 2+ years building LLM-powered systems in production.
• Strong Python on serverless (AWS preferred) and IaC/CI‑CD.
• Hands-on experience with multi-agent systems and agent frameworks.
• Experience building evaluation/observability for LLM systems.
• Clear communicator able to explain probabilistic systems to business partners.

Responsibilities

• Build and operate the agent orchestration layer (routing, memory, permissions, guardrails).
• Manage agents with prompts, tools, and model versions in CI/CD with cost/latency tracking.
• Develop MCP servers and tools for secure Salesforce, Athena, and claims data access with PHI/PII redaction and audit logs.
• Create evaluation harness and rollout gates for production-quality changes.
• Implement human-in-the-loop checkpoints for critical decisions.
• Replatform or retire legacy AI scripts/workflows in use.
• Set technical standards and review agent designs and code; mentor engineers.
• Evaluate when to use/buy vs build new AI systems and components.

Skills

LLM systems

Python (serverless)

CI/CD

Infrastructure as Code

Communication

Multi-agent systems

Evaluation/Observability

Education

Bachelor's degree in Computer Science or related field

Tools

CrewAI

LangGraph

OpenAI Agents SDK

Google ADK

AWS Bedrock AgentCore

Salesforce

Athena

OpenTelemetry

Job description

At Kinetic, a single, powerful mission unites us: Creating the best Workers’ Comp experience. Our culture is the engine that drives this mission forward—a culture built on togetherness, excellence, accountability, and a deep commitment to our customers.

About Kinetic

We’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces.

Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. Our tech-driven program speeds up return-to-work and offers generative AI for claims management. Through these and other products and services, we're redefining what workers' comp can do.

We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you.

Kinetic has been named to: Business Insurance's Best Place to Work in Insurance 2025 & 2026.

About The Role

As a Senior Software Engineer on our AI Platform team, you'll build and enhance the platform every Kinetic AI agent runs on. We are building agents across the insurance lifecycle, from broker submissions to underwriting to claims. You'll own the orchestration layer, tools, evaluation infrastructure, and guardrails behind every agent. With that platform in place, we can release an agent safely, measure whether it improved a real business result, and quickly undo a change that doesn't work.

This is a hands‑on, senior individual contributor role. You'll write production code every day, set technical direction for agent infrastructure, and partner with our product and platform development teams as they build on this AI platform. You'll report to our Tech Lead - Data & AI.

What You'll Do

• Build and operate Kinetic's agent orchestration layer: model routing, tools, memory, permissions, and guardrails, kept portable across frameworks and model providers.
• Manage agents like code, with prompts, tools, and model versions shipped through CI/CD, tracked for cost and latency, and easy to roll back.
• Build MCP servers and other tools that give agents secure access to Salesforce, Athena, and claims data, with PHI and PII redaction and full audit logs.
• Build the evaluation harness and rollout gates that test every change against golden datasets before it reaches production.
• Build human-in-the-loop checkpoints for critical decisions that always need a person.
• Replatform or retire the one‑off AI scripts and workflows already in use.
• Set standards, review agent designs and code, and mentor engineers building agents across Kinetic.
• Evaluate when to use or not use AI, and when to buy vs. build new systems and components.

What You Bring

• Bachelor's degree in Computer Science or a related field, and 6+ years of software engineering experience.
• 2+ years building LLM-powered systems in production, not just demos.
• Strong Python on serverless (AWS preferred), plus infrastructure as code and CI/CD.
• Hands‑on experience building multi‑agent systems with CrewAI or other agent frameworks such as LangGraph, OpenAI Agents SDK, Google ADK, or AWS Bedrock AgentCore, including tool calling, structured outputs, RAG, and MCP.
• Built evaluation and observability for LLM systems, such as golden datasets, automated graders, and tracing.
• Clear communicator who can explain probabilistic systems to business partners.

Nice to haves

• Experience at an insurtech, MGA, or carrier, or in another regulated industry such as healthcare or financial services, ideally with workers' compensation, underwriting, or claims workflows.
• Shipped systems that handle sensitive data under HIPAA, SOC 2, or similar requirements.
• Experience with Salesforce, data lakes such as Athena, and multi-model cost optimization.
• Experience with OpenTelemetry or similar tracing for LLM systems.
• Experience in startups or high‑growth environments, building from scratch.

What We Offer

• Fully distributed, remote team across all continental US time zones
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre‑tax 401k contribution
• HSA with compatible health plans
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account

Note

Candidates must reside within the US with existing authorization to work in the United States. This role requires domestic travel for company offsites and team alignment. Verification of government‑issued identity and employment eligibility will be conducted in person prior to employment.

Security Notice: Kinetic is committed to a secure hiring process. All offers of employment are contingent upon successful completion of a comprehensive identity and background verification process. We will never ask for financial information or payment during the application process.

Compensation

The base pay range for this role is $180,000 – $200,000 per year.