Senior Social Work Supervisor (Investigations)

Union County; Monroe (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Union County seeks a Senior Social Work Supervisor to oversee social work staff delivering services to clients and families with complex needs. The role includes supervising senior and school social workers and behavioral health therapists, assigning cases, and coordinating workflows.

You will provide training, monitor performance, and advise management on operational improvements. The position requires a Bachelor's degree in social work or related field with at least five years of experience,

Qualifications

• Bachelor's degree and 5+ years of experience in social work or related human services field.
• One year of work experience can be credited for NC Child-Welfare Education collaborative Pre-service training or licensure as a Clinical Social Worker.
• Must have valid Driver’s License.

Responsibilities

• Supervises staff delivering intensive social work services to clients and families.
• Reviews program objectives and sets goals for the assigned program.
• Assigns cases and workload to staff, maintaining balance.
• Provides input on administrative, personnel, and budget issues.
• Ensures policies and regulations are followed and handles disciplinary actions as needed.
• Monitors staff work via case reviews and progress reports.

Skills

Staff supervision

Staff training

Case management

Policy knowledge

Communication

Hiring decisions

Education

Bachelor's degree in social work or related field

NC Pre-service training or CSW licensure credit

Tools

Structured Intake Tool

Job description

The Senior Social Work Supervisor, under limited supervision, provides supervision over Social Worker staff that provides direct and/or indirect services to clients. Work supervised is predominantly at the level of Senior Social Worker, School Social Worker and/or Behavioral Health Therapist. Employee assigns location and/or cases to subordinates, coordinates workflow operations, and supervises staff through case review and consultation which requires the provision of substantial and recurring technical direction. Employee is responsible for staff training, resolving problems and ensuring that quality services are provided. Employee may provide input to higher level management on administrative, personnel, and budget issues. Employees' responsibilities may range from a single sub-unit in an agency or institution to multiple service programs in a small agency and may carry a small caseload.

• Supervises staff responsible for the delivery of intensive social work service to clients and their families who have serious and complicated social, economic, emotional or mental problems.
• Reviews program objectives and service delivery needs with staff and formulates specific goals and objectives for the assigned program area.
• Knowledge of the laws, regulations and policies which govern social work and associated programs.
• Provides input to higher-level management on short- and long-range planning needs for staff or program.
• Assigns location and or cases to staff and maintains workload balance.
• Effectively communicates and educates clients, students, families and staff on relevant information related to behavioral health issues and coping mechanisms.
• Makes referrals and directs staff to make referrals to Community Resources to support the needs of the clients and families served. This includes local law enforcement, District Attorney, Division of Child Development and Early Education, and Aftercare and Prevention.
• Makes changes in work procedures to meet program demands and presents recommendations to management on issues which impact on programmatic goals, objectives and policies.
• Manages a small unit budget necessary for staff administrative expenditures.
• Provides on-the-job training for staff and plans for staff to receive formal training when offered.
• Ensures that policies, rules and regulations are followed, and explains and implements changes when necessary.
• Monitors the work of subordinate staff through case reviews, progress reports, conferences and informal discussions to assure compliance with operational standards and established policies.
• Discusses problems with staff and issues initial oral warnings for disciplinary action.
• Interviews applicants for positions supervised and provides recommendations to higher level management on hiring decisions.
• Provides input on discussions concerning promotions and salary adjustments for individuals supervised.
• Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
• Reads a variety of reports, correspondence, records, forms, etc., and prepares correspondence, reports, forms, records, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
• Develops and maintains cooperative and courteous relationships with all division and school employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.
• Provides adequate feedback to staff so that they know whether their performance levels are satisfactory, commends and rewards employee outstanding performance as well as take disciplinary action when necessary.
• Assigns additional duties to staff as necessary and/or appropriate to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth.
• Participates in subordinate's performance evaluation, approves leave requests, and time sheets.
• Knowledge of methods and principles of casework supervision and training.
• Performs other related duties as assigned.

POSITION SPECIFIC RESPONSIBILITIES

Child Protective Services

• Contacts other counties to request assistance in Conflict-of-Interest cases; filter and assign 210 (CPS Assessment) and 215 (CPS In-Home Services) assist requests from other states and North Carolina counties.
• Utilizes the Structured Intake Tool to screen Child Protective Services referrals.
• Provides weekend coverage on a rotating basis.
• Provides guidance and oversight for In-Home, Foster Care, Adoptions, and licensing cases.
• MAPP training for in-coming foster parents.
• Conducts interviews to determine if abuse, neglect, or dependency is occurring.
• Considers all calls, letters, or office interviews that may require Child Protective Services (CPS) intervention.
• Meets with families to promote safety and permanency.
• Provides testimony in court on related CPS cases or cases subordinate staff are responsible for as necessary.
• Provides updated information about Child Protective Services to people in need or seeking services.

MINIMUM QUALIFICATIONS

Education and Experience

• Bachelor’s Degree from an accredited university and five (5) years of experience in social work, or a related human services field providing experience in the techniques of casework, group work, or community organization; or equivalent combination of education and experience.
• *One year of work experience can be credited for completion of the NC Child-Welfare Education collaborative Pre-service training or licensure as a Clinical Social Worker.

Licenses or Certifications

Must have a valid Driver’s License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Special Requirements

This position may be subject to a fingerprint background check. Per NC General Statute 153A-94.2(b), applicants for a position of employment required to work with children in any capacity will be required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.

PREFERRED QUALIFICATIONS

Education and Experience

• Master's Degree from an accredited school of social work and three (3) years of social work or counseling experience, two (2) of which was in a supervisory capacity.
• *One year of work experience can be credited for completion of the NC Child-Welfare Education collaborative Pre-service training or licensure as a Clinical Social Worker.

Licenses or Certifications

Must have a valid Driver’s License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.

Special Requirements

Fluency in English and Spanish

PHYSICAL DEMANDS

Must be physically able to operate a variety of machinery and equipment including computers, copiers, telephones, etc. Must be able to exert up to 50 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

WORK ENVIRONMENT

Work is performed in an environment where errors on their part can lead to significant physical or mental consequences for them or others.