Senior Site Reliability Engineer

Avaloq AG; Fort Lauderdale (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Avaloq AG in Fort Lauderdale is building a SaaS, API-first banking platform. We seek a Senior Site Reliability Engineer to help grow reliability across a serverless AWS stack and collaborate with Zurich colleagues and platform teams.

You will evolve service reliability practices, participate in incident response, and drive improvements to CI/CD, observability, and deployment automation as we scale the product for client deployments.

Responsibilities

• Define and evolve SLIs, SLOs, and error budgets with product teams, and use them to drive reliability decisions
• Collaborate on the design of our observability approach for a distributed serverless system, covering metrics, logs, and traces
• Build the incident response practice with us: on-call model, escalation, blameless post-mortems, and the loop that turns findings into hardening work
• Build reliability automation that detects and remediates issues before they reach clients
• Improve CI/CD pipelines and deployment automation on GitHub Actions to reduce operational toil and release risk
• Work with product teams on resilient design, capacity planning, and progressive delivery approaches such as canary and blue-green
• Contribute to disaster recovery design and testing for client-facing environments
• Partner with Security and Compliance so that operational practice holds up to regulatory and audit expectations
• Help us define and implement operational readiness for client go-live
• Mentor colleagues and support a culture of shared operational ownership

Job description

Avaloq's R&D Lab is building a SaaS, API-first, composable banking platform. As a Senior Site Reliability Engineer you will help build the reliability practice behind it.

This is amongst the first technical roles we are hiring for our Fort Lauderdale site. You will partner with our Senior SRE in Zurich and work alongside our platform engineers and product teams.

The first three to six months:

Some of what you can expect early on:

• Learning our AWS environment, our serverless platform, and how our product teams build and release
• Contributing to the direction on observability tooling, together with the platform engineers, the SRE team, and our developers
• Working with the Zurich team on the incident and on-call operating model
• Taking on increasing responsibility as you build context, always in alignment with the Zurich team

What you will do:

• Define and evolve SLIs, SLOs, and error budgets with product teams, and use them to drive reliability decisions
• Collaborate on the design of our observability approach for a distributed serverless system, covering metrics, logs, and traces
• Build the incident response practice with us: on-call model, escalation, blameless post-mortems, and the loop that turns findings into hardening work
• Build reliability automation that detects and remediates issues before they reach clients
• Improve CI/CD pipelines and deployment automation on GitHub Actions to reduce operational toil and release risk
• Work with product teams on resilient design, capacity planning, and progressive delivery approaches such as canary and blue-green
• Contribute to disaster recovery design and testing for client-facing environments
• Partner with Security and Compliance so that operational practice holds up to regulatory and audit expectations
• Help us define and implement operational readiness for client go-live
• Mentor colleagues and support a culture of shared operational ownership

Our stack:

Serverless-first on AWS: Lambda, DynamoDB, SQS, S3, and Bedrock. Terraform and OpenTofu for infrastructure, GitHub Actions for CI/CD. Product teams work in Rust, TypeScript, Python, Vue, and Angular. We do not run containers.