Senior Site Reliability Engineer

QGenda; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Fully company‑paid medical/dental/visi

Hybrid/remotely work options

401(k) with match

Costco membership

Job summary

QGenda is a healthcare workforce management company seeking a Senior Site Reliability Engineer to strengthen reliability and performance of its AWS‑hosted platform. The role emphasizes automation, observability, and collaboration across Infrastructure and Product Development teams.

You will contribute to scalable systems, CI/CD pipelines, and incident response while working in a hybrid model with on‑site days in Buckhead or Uniontown, OH depending on location.

Qualifications

• 7+ years of experience as a DevOps, SRE or Systems Engineer.
• Advanced proficiency with at least one scripting or programming language.
• Experience with Docker and container orchestration tools such as AWS ECS and EKS/Kubernetes.
• Hands-on experience building infrastructure in AWS (Lambda, EC2, ECS, S3, etc).
• Strong understanding of networking and DNS.

Responsibilities

• Design, implement, and manage scalable systems for high availability and performance.
• Develop automation tools to reduce manual work and improve CI/CD pipelines.
• Participate in on‑call rotation, diagnose incidents, and perform root cause analysis.
• Manage AWS cloud infrastructure and optimize costs while maintaining reliability.
• Promote observability and an SRE culture across engineering teams.

Skills

Ownership

Problem solving

Ambiguity handling

Communication

On-call readiness

SRE mindset

Education

Bachelor’s degree in CS/IS/CE or equivalent

Tools

Docker

Kubernetes

Terraform

Git

AWS tools (Lambda, EC2, ECS, S3)

CI/CD tools (CodeBuild/Jenkins/TeamCity)

Job description

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers and enjoy the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

As a Senior Site Reliability Engineer, you will work with our Infrastructure and Product Development Teams to increase the scalability, reliability, and performance of our systems and services. You will build and extend existing automation for configuration and monitoring of our AWS hosted applications, evaluate new AWS services and tools, and focus on platform health and monitoring to deliver the best experience for our customers. This role is hybrid with one required day in our Buckhead (Atlanta, Georgia) or Uniontown, Ohio office depending on your current location.

Responsibilities

System Reliability & Performance

• Design, implement, and manage scalable systems that ensure high availability, fault tolerance, and optimal performance.
• Continuously monitor and enhance system health and performance through data analysis and metrics.

Automation & Tooling

• Develop and advocate for automation tools to eliminate repetitive manual processes and improve efficiency.
• Build and enhance CI/CD pipelines to streamline software delivery and deployments.

Incident Management & Troubleshooting

• Participate in on‑call rotation to respond to incidents, troubleshoot problems, and minimize downtime.
• Conduct root cause analyses and implement permanent solutions to recurring issues.

Infrastructure Management

• Manage our cloud‑based infrastructure environment in AWS.
• Optimize costs and resources while maintaining robust and scalable systems.

Collaboration & Culture

• Serve as a technical advisor to engineering teams on infrastructure and operations best practices.
• Actively contribute to fostering an SRE culture within the organization by promoting observability, retrospectives, and continuous improvement.

Qualifications

Who You Are

• Curiosity‑driven mindset with a desire to continuously learn and improve systems
• Strong sense of ownership — you see problems through to resolution, not just escalation
• Comfortable navigating ambiguity and making pragmatic tradeoffs under pressure
• Availability for off‑hours deployment and upgrades of production systems during release and maintenance windows
• Strong problem‑solving skills and ability to work effectively under pressure.
• Excellent communication skills for cross‑functional collaboration as well as documentation creation.

Experience You Bring

• B.S. in Computer Science, Computer Information Systems, or Computer Engineering from a major U.S. university or equivalent industry experience
• 7+ years of experience as a DevOps, SRE or Systems Engineer
• Advanced proficiency with at least one scripting or programming language
• Experience with Docker and container orchestration tools such as AWS ECS and EKS/Kubernetes
• Hands‑on experience building infrastructure and supporting applications in AWS using services such as Lambda, EC2, ECS, S3, SNS, SQS, RDS, Redshift, and Elasticache
• Strong understanding of networking and DNS
• Strong experience with Terraform for infrastructure provisioning and module development, along with configuration management and infrastructure as code (IaC) practices
• Firm understanding and experience with Agile and Scrum SDLC processes
• Experience using distributed version control system (Git preferred) to check‑in code, branching, merging, pull request, code review, etc
• Knowledge of CI/CD best practices and tools such as AWS CodeBuild, Jenkins and/or TeamCity
• Experience using AI‑assisted coding tools (e.g., Claude, GitHub Copilot) to accelerate IaC development, scripting, and operational workflows
• Familiarity with AI/ML‑driven approaches to observability, anomaly detection, log analysis, or incident triage
• Experience designing and delivering secure, high‑performance and highly available cloud services
• Experience with observability platforms (e.g., Datadog, CloudWatch, PagerDuty) for monitoring, alerting, and incident response
• Awareness of cloud security best practices including IAM policies, network segmentation, and secrets management

Benefits

• Fully company‑paid options for medical (both in‑person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid‑working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in‑office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. We will respond to your email promptly.