Senior ServiceNow Solution Architect (Remote - USA)

Cognizant; Boise (ID); Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays and PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior ServiceNow Solution Architect, remote in the USA, to lead enterprise-scale ServiceNow design, governance, and delivery across ITSM, ITOM, and more. You will guide architecture, drive integrations, and partner with executives to align platform capabilities with business goals.

The role requires 20+ years IT experience and 10+ years ServiceNow mastery, with a focus on governance, security, and scalable solutions. Visa sponsorship is not offered.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 20+ years IT experience with enterprise technology consulting and architecture.
• 10+ years hands-on ServiceNow architecture and implementation experience.
• Proven success leading multiple enterprise-scale ServiceNow implementations.
• Deep expertise in ServiceNow platform architecture, governance, integrations, security, and best practices.

Responsibilities

• Lead end-to-end architecture, strategy, and delivery for large-scale ServiceNow transformation programs.
• Define scalable, secure, and maintainable ServiceNow solutions aligned with enterprise standards.
• Architect and guide implementations across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, Discovery, and Service Mapping.
• Drive integration strategies between ServiceNow, cloud platforms, enterprise apps, and third-party systems.
• Partner with executives to align platform capabilities with business objectives.
• Provide technical leadership, mentorship, and architectural oversight.
• Support solution development, estimation, pre-sales activities, and client workshops.

Skills

ServiceNow

Architecture

Executive communication

Global teams

Governance

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow ITSM/ITOM/ITAM

CMDB/Service Mapping

REST/SOAP APIs

JavaScript

Job description

Senior ServiceNow Solution Architect (Remote - USA)

Location: Remote

Employment Type: Full-Time

Job ID: 00070745111

About the role

As a Senior ServiceNow Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise-scale ServiceNow solutions that drive digital transformation across global organizations. You will be a valued member of our Enterprise Service Management team, collaborating with business leaders, enterprise architects, clients, and delivery teams to modernize platforms, improve operational efficiency, and deliver innovative solutions on the ServiceNow ecosystem. Based on the Cognizant global posting template, this section highlights the role's primary impact and top contributions.

In this role, you will:

• Lead end-to-end architecture, strategy, and delivery for large-scale ServiceNow transformation programs.
• Define scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards and governance practices.
• Architect and guide implementations across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, Discovery, and Service Mapping.
• Drive integration strategies between ServiceNow, cloud platforms, enterprise applications, and third-party systems.
• Partner with executive stakeholders, business leaders, and technology teams to align platform capabilities with business objectives.
• Provide technical leadership, mentorship, and architectural oversight throughout the solution lifecycle.
• Support solution development, estimation, pre-sales activities, and client workshops while promoting innovation and platform modernization.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants anywhere in the United States. Regardless of your working arrangement, we are committed to supporting a healthy work-life balance through our wellbeing programs and collaborative work culture. Based on the remote-role guidance in the global posting template.

What you need to have to be considered

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 20+ years of overall IT experience with a strong background in enterprise technology consulting and architecture.
• 10+ years of hands-on ServiceNow architecture and implementation experience.
• Proven success leading multiple enterprise-scale ServiceNow implementations and transformation initiatives.
• Deep expertise in ServiceNow platform architecture, governance, integrations, security, and best practices.
• Strong executive communication, stakeholder management, consulting, and leadership skills.
• Experience leading global, cross-functional teams across architecture, development, and delivery disciplines.

These will help you stand out

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
• ITIL v4 Foundation or ITIL Managing Professional certification.
• TOGAF, PMP, SAFe, or other enterprise architecture credentials.
• Experience with AWS, Azure, enterprise integration frameworks, AI-enabled automation, and digital transformation programs.

Technical expertise

• ServiceNow ITSM, ITOM, ITAM, CSM, FSM, HRSD, and SPM
• CMDB, CSDM, Discovery, Service Mapping, and Event Management
• IntegrationHub, REST APIs, SOAP APIs, JSON, and XML
• JavaScript, workflow automation, and AI-powered platform solutions
• Cloud platforms, security frameworks, and enterprise integrations

Salary and Other Compensation:

Applicants will be accepted till 10/29/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role cannot offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $140,000 - $160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.