Senior ServiceNow Development

Phillips 66; Bartlesville (OK); On-site; USD 140,000 - 172,000; Full time

Benefits offered by this job

VCIP bonus

8% 401k company match

Cash Balance Pension

Medical, Dental, and Vision benefits

Well-being programs and incentives

Job summary

Phillips 66 is seeking a Senior ServiceNow Development lead to design, build, and deploy ServiceNow solutions that align with ITIL best practices. You will partner with analysts and IT teams to deliver robust apps and workflows, analyze requirements, and develop new features including UI pages, widgets, and automation.

You will manage Service Catalogs, CMDB data, and ITOM implementations across ITSM/ITOM/SecOps/CSM, while mentoring junior developers and ensuring security and compliance.

Qualifications

• 6+ years of IT experience with ServiceNow including ITSM, ITIL, ITOM, GRC and Service Mapping.
• 1+ years of supervisory or mentoring experience.
• Experience with automation and cloud environments (AWS and Azure).

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions that align with ITIL and business objectives.
• Partner with business analysts, process owners, and IT teams to deliver high-quality applications and workflows.
• Analyze requirements, configure and develop new and existing applications, and create custom UI pages, widgets, and automation.
• Build and manage Service Catalogs, maintain CMDB data, and implement ITOM solutions across ITSM, ITOM, SecOps, CSM, SPM, SAM, etc.
• Create and maintain custom applications, UI pages, widgets, and workflows, plus Service Catalog, Fulfillment, and Self-Service portals.
• Monitor platform health, troubleshoot issues, and optimize ServiceNow performance with a focus on security and compliance.
• Provide technical mentorship to junior developers and foster continuous improvement.
• Implement SecOps modules and automation for IT operations using AIOps and monitoring integrations.
• Stay current with emerging technologies to drive innovation and operational excellence.

Skills

ServiceNow development

ITIL & ITSM

Cloud AWS

Azure

Scripting

Mentoring

CMDB

Service Catalog

Automation

Education

Associate degree or diploma in IT

Tools

ServiceNow platform

Job description

Phillips 66 & YOU - Together we can fuel the future

As a Senior ServiceNow Development, you will be the go-to expert for designing and delivering ServiceNow solutions that keep our systems running smoothly and securely. You’ll work at the intersection of technology and business, turning complex challenges into streamlined processes that enhance efficiency and user experience. If you thrive on solving problems, building innovative solutions, and collaborating across teams, this is your opportunity to make a real impact.

What You’ll Do

• Lead the design, development, and deployment of ServiceNow solutions that align with business objectives and ITIL best practices.
• Partner with business analysts, process owners, and IT teams to deliver high-quality applications and workflows.
• Analyze requirements, configure and develop new and existing applications, and create custom UI pages, widgets, and automation.
• Build and manage Service Catalogs, maintain accurate CMDB data for IT infrastructure visibility, and implement IT Operations Management solutions across ITSM, ITOM, SecOps, CSM, SPM, SAM, etc.
• Create and maintain custom applications, UI pages, widgets, and workflows, as well as Service Catalog, Fulfillment, and Self-Service portals.
• Monitor platform health, troubleshoot issues, and optimize ServiceNow performance while ensuring security and compliance.
• Contribute to and maintain technical documentation and support testing plans to resolve bugs and ensure application quality.
• Provide technical mentorship to junior developers and foster continuous improvement across the team.
• Implement SecOps modules, automate IT operations using AIOps and monitoring integration, and collaborate to deliver solutions that meet customer needs.
• Stay current with emerging technologies and best practices to drive innovation and operational excellence.
• Ensure compliance with internal policies and regulatory standards while aligning work with organizational goals.

What You’ll Bring – Required

• Legally authorized to work in the job posting country
• Associates/Trade Certificate/Diploma in a relevant discipline
• 6 or more years of IT experience working with ServiceNow in configuration, scripting, and development, including ITSM, ITIL, ITOM, GRC, and Service Mapping
• 1 or more years of supervisory or mentoring experience
• Intermediate proficiency working in ITIL frameworks, automation, and cloud environments (AWS and Azure)

What Makes You Stand Out – Preferred

• Bachelor’s Degree or higher in Computer Science, IT, or Engineering discipline
• Proven experience in designing and implementing ITOM solutions
• Excellent communication and interpersonal skills to effectively convey technical concepts to non-technical stakeholders

Compensation Range

This position has a base salary range of $140,400 – $171,600.

At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.

Total Rewards

Benefits

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards.

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 8/21/2026.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer