Senior ServiceNow Developer

GovCIO; Boston (MA); Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

EAP

Learning & Development

Certification assistance

Referral Bonus

Flexible Work Environment

Job summary

GovCIO is hiring a Senior ServiceNow Developer to design, develop, and maintain mission-enabling applications for HUD. This fully remote role requires delivering scalable ServiceNow solutions while adhering to federal cybersecurity and governance standards.

The successful candidate will execute the SDLC using Agile/DevSecOps, collaborate with HUD stakeholders, and produce technical documentation to support modernization and migration of legacy workflows.

Qualifications

• Experience developing ServiceNow applications for federal civilian agencies, preferably housing/public-sector service delivery.
• Ability to execute the SDLC with Agile/DevSecOps within HUD IT governance, TMF or equivalent controls.
• Experience securing ServiceNow apps per HUD OCIO cybersecurity requirements and federal data-protection policies.
• Proficiency integrating ServiceNow with external systems and HUD cloud environments.
• Ability to translate HUD program needs into scalable technical solutions.

Responsibilities

• Develop and configure applications within ServiceNow using App Engine, Flow Designer, and UI Builder.
• Collaborate with stakeholders to analyze requirements and translate needs into scalable apps.
• Deliver full SDLC using Scrum, Agile, DevSecOps, Lean, and Waterfall.
• Troubleshoot integration, MID Server, deployment, and defect issues.
• Maintain cybersecurity compliance and HUD security standards; produce documentation.

Skills

SDLC (Agile/DevSecOps)

ServiceNow development

Stakeholder collaboration

Federal compliance

Systems integration

Technical documentation

Communication skills

Education

Bachelor's degree + 12+ years experience

Tools

ServiceNow

App Engine

Flow Designer

UI Builder

MID Server

Job description

United States

Suitability/Public Trust

Fully remote

Information Technology

Overview

GovCIO is currently hiring a Senior ServiceNow Developer to support the design, development, and maintenance of mission-enabling applications for the U.S. Department of Housing and Urban Development (HUD). This is a remote position.

Responsibilities

As a ServiceNow Developer, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

• Develop and configure applications within the ServiceNow platform, utilizing App Engine, Flow Designer, and UI Builder.
• Collaborate with stakeholders to analyze requirements and translate operational needs into scalable applications.
• Execute the full SDLC using Scrum, Agile, DevSecOps, Lean, and Waterfall.
• Troubleshoot and resolve technical issues related to integration, MID Server, deployment, and defects.
• Apply ServiceNow best practices and governance to minimize technical debt.
• Maintain cybersecurity compliance with HUD security requirements and federal data protection standards.
• Produce and maintain technical documentation, including Software Product Documentation and Update Set logs.
• Support application lifecycle modernization and migration of legacy workflows.
• Provide platform insights regarding governance, capability planning, and digital transformation.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• Demonstrated experience developing and configuring ServiceNow applications in support of federal civilian agencies, with preferred experience supporting programs aligned to housing, community development, grants management, or public-sector service delivery.
• Proven ability to execute the SDLC using Agile, DevOps, or DevSecOps in environments governed by HUD’s IT governance framework, Technology Modernization Fund (TMF) requirements, or similar federal program-management controls.
• Experience implementing and securing ServiceNow applications in accordance with HUD OCIO cybersecurity requirements, DHS/OMB directives, FISMA, and federal data-protection policies, including support for ATO processes.
• Proficiency integrating ServiceNow with external systems commonly used across federal civilian agencies, such as grants management systems, identity and access management solutions, enterprise data warehouses, and HUD cloud environments.
• Ability to translate mission needs from program offices—including Housing, Fair Housing and Equal Opportunity, Public and Indian Housing, and Community Planning and Development—into scalable technical solutions.
• Strong communication skills with the ability to collaborate with HUD stakeholders including program analysts, cybersecurity teams, contractors, and federal leadership.
• Demonstrated ability to manage tasks in fast‑paced federal environments while ensuring compliance with HUD’s enterprise architecture standards, governance models, and modernization priorities.
• Ability to execute the SDLC using Agile, DevOps, or DevSecOps.
• Proficiency integrating ServiceNow with external APIs, data sources, and systems.
• Ability to manage tasks in a fast‑paced, scalable operational environment.

Clearance Required: Must be able to attain and maintain an HUD Public Trust

Preferred Skills and Experience

• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
• ServiceNow Certifications (e.g., CAD or CIS).
• Familiarity with enterprise IT governance and hybrid cloud integration.
• Strong analytical, problem‑solving, and continuous‑improvement mindset.
• Knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Knowledge and familiarity with Security Operations (SecOps), Security Incident Response, Vulnerability Response, and Threat Intelligence.

Posted Salary Range

USD $130,000.00 - USD $160,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at‑will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.