Senior Serviceability Design Engineer - GM Defense

General Motors; Brighton Charter Township (MI); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Travel up to 25%

Job summary

General Motors Defense is seeking a Serviceability Design Engineer to support serviceability and remanufacturability across GM Defense programs. You will collaborate with engineering and operations teams to ensure readiness of service parts, manuals, and diagnostic tools for global vehicle variants.

The role requires a Bachelor's degree and at least 5 years in serviceability or related fields, with CAD schematics proficiency and a CAC eligibility. Hybrid work with travel up to 25% is expected.

Qualifications

• Bachelor's degree or equivalent experience in a related engineering field.
• Experience in Serviceability Engineering, Field Service, or Product Support is required.
• Minimum 5 years of professional experience in a relevant role.
• Practical diagnostic experience and ability to read engineering schematics.
• Familiarity with service information, diagnostics, and authoring.

Responsibilities

• Lead serviceability deliverables including service parts, MAC, RPSTL, and diagnostic tooling.
• Provide technical support to multiple teams (Program Management, Product Engineering, Remanufacturing, etc.).
• Collaborate with suppliers to implement cost reductions while supporting programs.
• Escalate service issues per GM best practices and customer requirements.
• Communicate information to internal and external customers.

Skills

Serviceability Eng

Field Service

Product Support

Diagnostic experience

Read schematics

Service information

Autonomous decisions

Analytical thinking

CAC eligibility

US person

Security clearance

Education

Bachelors degree or equivalent

Job description

Job Description Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, Michigan or Milford, Michigan three times per week, at minimum. Location choice is based on candidates preferred work location and business need for the day.

About GM Defense

GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life-cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities - integrated vehicles, electrification, autonomy, robotics, and security.

The Role

GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftersales support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Service and Sustainment Engineering Operations team has responsibility for the service deliverable readiness of every GMD vehicle globally. Part of this readiness includes Service Part release, Technical Manuals, Maintenance Allocation Chart (MAC), Repair Parts & Special Tools (RPSTL), diagnostic software, service programming, pre-delivery inspection forms, and customer service information. The Serviceability Design Engineer position plays a key role in supporting these deliverables for both electrical and mechanical components. The selected candidate will be responsible for representing advanced serviceability and re-manufacturability during the Design Development Process. This person will participate in Product Engineering meetings and peer reviews representing service to identify, address or escalate service issues as appropriate with respect to GM best practices and GMD customer requirements. The Serviceability Design Engineer is expected to adhere to all International Traffic in Arms Regulations (ITAR).

What You'll Do

This position will be responsible for GM Defense’s activity related to all deliverables listed above. This position is also responsible for all GMD programs and GMD customer variants. Specific responsibilities include:

• Lead identification of Service Parts for Development of Service Parts BOM Support development and validation of service special tools and procedures
• Provide support for emerging and quality issues
• Provide technical support for various other teams including: Program management, Product Engineering, Parts Release, Remanufacturing, Service Training, Warranty Center, Technical Assistance, Assembly Plants, Field support, Suppliers
• Work with other department functions and suppliers to implement cost reduction, math improvements, while supporting all department programs.
• Provide technical direction to support personnel as required
• Communications information to and from internal and external customer organizations, Stay abreast of new technology and driven practices
• Perform special assignments as requested

Your Skills & Abilities (Required Qualifications)

• Bachelors Degree or equivalent experience
• Demonstrated experience in Serviceability Engineering, Field Service, or Product Support, or related field
• 5 years of professional experience
• Practical diagnostic experience, technical/field experience
• Ability to read engineering schematics
• Familiarity with service information diagnostics and/or authoring
• Ability to make decisions autonomously, manage workload and elevate when necessary
• Strong analytical skills and expertise in data-driven problem-solving
• Ability to obtain a Common Access Card (CAC)
• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee)
• Eligible to obtain Secret U.S. Security Clearance after hire

What Will Give You A Competitive Edge (Preferred Qualifications)

• Bachelors Degree in Engineering, Technology or related discipline
• Illustration and graphics development skills
• Technical writing background
• Dealership technician experience, or equivalent military experience
• Experienced in Serviceability of Design for military applications
• Experience working with supplier
• Active Secret U.S. Security Clearance as of the first day of work.
• Proficiency with automotive diagnostic tools TLC/GDS2/SI/SPS
• This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Additional Information

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.