Senior Service Technician

Hawn Heating & Air Conditioning, Inc.; City of Rochester (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Flexible scheduling

Competitive salary

Job summary

A leading HVACR company in Rochester is seeking an experienced Senior Service Technician to perform and lead HVACR servicing for residential and commercial customers. The ideal candidate should have 5+ years of experience, be able to work under pressure, and possess strong communication skills. The company offers competitive benefits including 401(k) matching and paid training.

Qualifications

• High school graduate and HVACR program completion.
• 5+ years of HVACR experience as technician.
• Ability to communicate with various customer demographics.
• Physical capability to work in extreme weather.

Responsibilities

• Diagnose and service HVACR systems for customers.
• Lead ad hoc service teams in efficient job completion.
• Train team members on service-related subjects.
• Conduct quality control inspections on service jobs.

Skills

Communication skills

Technical HVACR skills

Sales techniques

Leadership

Education

Graduated from a post-secondary HVACR program

Job description

Benefits :

• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for commercial, and residential customers.

Benefits

• Paid Training
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation
• Year-Round Work
• Spiffs, Rewards, & Employee Contests

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Hawn Heating & Air Conditioning, Inc.. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Hawn Heating & Air Conditioning, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include :

• Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
• Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
• Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
• Training Service Department and other Hawn Heating & Air Conditioning, Inc. employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
• Conducting quality control inspections of Hawn Heating & Air Conditioning, Inc. service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
• Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
• Developing lead referrals for Hawn Heating & Air Conditioning, Inc. sales staff.
• Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
• Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
• Performing related duties as directed by the Service Manager.

Job Qualifications :

• High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
• Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
• Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Hawn Heating & Air Conditioning, Inc. employees.
• Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
• Interest and initiative in maintaining and advancing his / her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
• Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Hawn Heating & Air Conditioning, Inc. insurance carrier
• Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
• Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.