Senior Service Technician

Aramark Correctional Services; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Aramark Correctional Services is seeking a Senior Service Technician in Austin, TX, responsible for repairing and reconditioning equipment at Market Center or customer sites. You will install equipment at customer accounts, diagnose mechanical, electrical, and plumbing issues, and take corrective actions.

The role includes assisting others with troubleshooting as needed. The position emphasizes on-site service, preventative maintenance, and strong customer communication, with duties to maintain

Qualifications

• High School Diploma or equivalent is required.
• Working knowledge in repairing small electrical appliances.
• Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when necessary.
• Must be willing to learn how to work with copper, braided, and pex lines; usually developed through 6 months to 1 year of experience or training.
• Ability to read and write in English is required.
• Effective communication and customer service skills are essential.
• Incumbent must have an acceptable driving record and a valid driver's license.

Responsibilities

• Calls on customers to investigate operating difficulties of equipment.
• Diagnoses problems and determines causes and corrections.
• Makes repairs or adjustments to return equipment to working order.
• Cleans and maintains equipment on location, exchanges decanters, and cleans brewers.
• Documents calls, invoices, assets, and required customer paperwork.
• Repairs and refurbishes equipment in the Market Center; maintains spare parts levels.
• Accurately captures completed work in company-provided mobile device.
• Maintains good relationships with customers to protect company image.
• Performs scheduled and unscheduled service activities including emergency calls, preventative maintenance, surveys, and installations.
• Keeps service area and vehicle clean and organized; follows safety guidelines.

Skills

Electrical repair

Customer service

English communication

Education

High School Diploma or equivalent

Job description

Job Description

The Senior Service Technician is responsible for repairing and reconditioning equipment in the Market Center and/or customer locations. Responsible for installation of equipment at customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment. This is a senior role; therefore, this person will be able to assist others with troubleshooting.

Job Responsibilities

- Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment.
- Diagnoses problems and determines reasons and the nature of correction.
- Makes repairs or adjustments to equipment to return the equipment in working order.
- Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
- Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation.
- Repairs and refurbishes equipment in the Market Center; maintain spare parts levels.
- Ability to accurately capture work completed in company provided mobile device.
- Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
- Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
- Maintains service area and vehicle in a clean and organized condition.
- Follows company guidelines on safety and operates vehicle(s) in a safe manner.
- Completes weekly Driver Report and follows guidelines in the Fleet Manual.
- Follows all safety standards and policies set by manufacturers and company.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

- High School Diploma or equivalent required.
- Working knowledge in repairing small electrical appliances.
- Willing to learn how to connect equipment to water sources, add additional lines and drainage when necessary.
- Must be willing to learn how to work with copper, braided, and pex lines. This skill is normally developed through six months to one year of experience in equipment service operations or through vocational training.
- The ability to read and write in English is required.
- Must also possess effective communication and customer service skills.
- Incumbent must have an acceptable driving record and a qualified driver's license.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.