Senior Service Processor, Claims Payment Services

Lincoln Financial Group; Radnor (Delaware County); On-site; USD 36,000 - 50,000; Full time

Job summary

Lincoln Financial Group is seeking a Senior Service Processor within the Payment Services team of Group Protection Shared Services. You will support the claims organization by calculating and issuing complex disability payments, using Excel tools and policy provisions.

This remote role offers the chance to grow in the group insurance industry, with ongoing learning, collaboration with internal teams and a focus on accuracy, deadlines, and Sarbanes-Oxley and GAAP compliance.

Qualifications

• High School diploma or GED.
• 2-3 years of progressive experience in a financial services environment.
• Effective verbal and written communication.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work with others in a team and maintain accuracy.

Responsibilities

• Establish complex payments in the system and maintain payment tracking.
• Collaborate with internal/external teams to ensure financial accuracy for claimants.
• Gather information from multiple sources to determine benefits.
• Work independently within established procedures to meet deadlines and SLAs.
• Apply knowledge to increasingly complex situations and expand your role.
• Establish follow-up tasks for claims examiners and identify offsets based on other income sources.
• Adhere to Sarbanes-Oxley, corporate compliance, and GAAP.

Skills

Communication

Teamwork

Organizational Skills

Attention to Detail

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Be Aware of Fraudulent Recruiting Activities: Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Select how often (in days) to receive an alert:

Senior Service Processor, Claims Payment Services

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:is not available for this opportunity.

Requisition #:76501

The Role at a Glance

We are excited to bring on Senior Service Processor in our Payment Services team to join our Group Protection Shared Services Team.

Background Details
The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As a Payment Specialist II, you will be responsible for supporting our claims organization by calculating and issuing complex short and/or long-term disability payments, using various excel calculation tools, knowledge of policy/contract provisions, benefit offset options, and work earnings. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on!

What you'll be doing

• You will establish complex payments in system, document claims accurately and comprehensively, and update/maintain payment tracking system with key dates and outcomes.
• You will partner with internal and external areas to achieve financial accuracy and stability for our claimants, using contracts, state guidelines, and various other income earnings. In addition, you will communicate via email or by phone with employers, claims specialists, and/or claimants to gain financial data and other information needed to determine and calculate benefits.
• You will gather and review information needed for decisions from multiple sources, including claim case managers, claimants, vendors and customer contacts.
• You will work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriate around service level agreements and performance guarantees. In addition, you will make routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines
• You will apply expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
• You will establish follow-up tasks for claims examiners that require ongoing payment adjustments or oversight. In addition, you will identify and act upon claims with potential for benefit offset based on other income sources.
• You will adhere to financial controls under Sarbanes-Oxley, corporate compliance, and GAAP.

What we’re looking for

Must-have experience (Required):

• High School diploma or GED.
• 2 - 3 Years of progressive experience in a financial services environment, such as payroll services, directly aligned to the specific responsibilities for this position (Required)
• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work with others in a team environment.
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Nice-to have Experience (Preferred):

• Ability to work in a fast-paced production environment with the ability to adapt as needed.
• Ability to work in various excel documents with a high comfort level of mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances.
• Ability to articulate/alter provisions – comfortable with contract language.

Application Deadline

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes

Leadership development and virtual training opportunities

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is$25.87 - $35.84with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial (\"Lincoln\" or \"the Company\") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.