Senior Service Desk Specialist 24/7 IT & Security Ops

UIC Government Services and the Bowhead Family of Companies; Quantico (VA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Job summary

UIC Government Services (UICGS / Bowhead) seeks a Service Desk Specialist to support 24x7 enterprise services for a high-visibility program in Stafford, VA. The role requires strong incident management, Windows/Linux administration, and effective communication with diverse stakeholders.

The candidate will provide Tier 1 and Tier 2 support, troubleshoot complex issues, and assist in maintaining critical IT infrastructure.

Qualifications

• Associate’s degree or 5+ years of service support management experience.
• DoD 8570 / 8140 compliance or information assurance certification as required.
• Relevant software/hardware certifications (CompTIA A+, Network+, Security+, Cisco, Microsoft).
• Experience in IT infrastructure management (hardware, software, networks).
• Proficiency in system administration (Windows, Linux).
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts to non-technical staff.

Responsibilities

• Provide Tier 1 and Tier 2 support for network connectivity, system performance, and hardware/software issues.
• Support integration, operations, and sustainment of technical systems and serve as liaison between stakeholders.
• Maintain and update documentation for procedures and known issues.
• Adhere to escalation protocols and log troubleshooting steps.
• Provide timely updates to end-users on incident status.

Skills

Troubleshooting

Customer service

Team collaboration

Communication skills

Problem solving

Education

Associate’s degree or 5+ years experience in service support management

DoD 8570 / 8140 compliance certification

Certifications: CompTIA A+/Network+/Security+

Cisco/Microsoft certifications

Tools

Windows Server administration

Linux administration

Virtual machines

Job description

UIC Government Services (UICGS / Bowhead) seeks a Service Desk Specialist to support 24x7 enterprise services for a high-visibility program in Stafford, VA. The role requires strong incident management, Windows/Linux administration, and effective communication with diverse stakeholders.

The candidate will provide Tier 1 and Tier 2 support, troubleshoot complex issues, and assist in maintaining critical IT infrastructure.