Senior Service Designer

Computacenter AG & Co. oHG; Plano (TX); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation plans

Long-term career opportunities

Attractive mix of benefit plans

Job summary

Computacenter AG & Co. oHG is seeking a Senior Service Designer in Plano, Texas. The ideal candidate will assess customer requirements and develop service design for IT solutions. Responsibilities include pricing large IT infrastructure projects and ensuring compliance with Computacenter's service catalog. Candidates must have strong experience in IT services and a good understanding of the outsourcing market. The company offers competitive compensation and a range of benefits for a rewarding career.

Qualifications

• Legally eligible to work in the United States.
• Ability to build relationships with stakeholders.
• Capable of working under own initiative or as part of a team.

Responsibilities

• Support the analysis of customer requirements.
• Assess and clarify customer requirements.
• Work closely with Solution Manager to develop solutions.

Skills

Strong experience pricing IT Infrastructure projects

Service understanding of IT Services

Understanding of the IT outsourcing market

Commercial capability in IT environment

Effective communication skills

Analytical and risk-aware approach

Ability to prioritize workload

Self-starting and results driven

Flexibility and willingness to travel

Job description

Senior Service Designer

The Senior Service Designer is a core member of the Services Pursuit team. Service Designer has a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), such as delivery methodology, cost drivers, supporting / enabling technologies, etc. The Senior Service Designer is responsible for the assessment of customer requirements, development of service design, cost calculation, and non-complex pricing for Services solutions.

What you’ll be doing

Qualification of managed services opportunities

• Support the analysis of customer requirements
• Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue\
• Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance

Service Design

• Assess and clarify customer requirements
• Map requirements against Computacenter existing capabilities
• Maximize the opportunities to utilize the Shared Service Factory and other core propositions.
• Consider services outside of our existing capabilities
• Define and communicate requirements for Transition & Transformation
• Working closely and collaboratively with the Solution Manager, assist with the development of the solution/design (technical, operational, commercial)
• Creates costing for developed service across the entire Services area
• Working jointly with Delivery teams, agree to the solution design & costing
• Work as part of a team on larger solutions to ensure that hand over to relevant support organization is successfully completed.
• Creates complex pricing

What you have

• Strong experience pricing large, complex IT Infrastructure projects
• Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional),
• Good understanding of the IT outsourcing market & competition
• Commercial capability in a business focused IT environment
• Legally eligible to work in the United States
• Ability to build relationships primarily with internal stakeholders and ISP’s
• Ability to communicate effectively at all levels
• Analytical and risk aware approach
• Capable of working under own initiative but can work as a member of a team
• Ability to prioritize own workload
• Personal flexibility & willingness to travel.
• Self-starting and results driven though clear prioritization of deliverables
• Ability to work under time pressure
• Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.