Senior Service Designer

Frog; New York (NY); Hybrid; USD 112,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans

Life and disability insurance

Employee assistance programs

Job summary

A leading consulting firm in New York seeks a Senior Service Designer to oversee system design across digital and physical touchpoints. This role requires 5+ years of service design experience with strong design skills and presentation abilities. The successful candidate will champion frameworks to tackle complex challenges and lead diverse teams. Base salary ranges from $112,000 to $160,000 with comprehensive benefits including paid time off and medical coverage.

Qualifications

• 5+ years of professional service design experience.
• Highly developed design skills, demonstrated in portfolio.
• Confident presentation and storytelling abilities.

Responsibilities

• Design systemic interventions in complex ecosystems.
• Champion visual frameworks for clarity in challenges.
• Lead client conversations and guide decisions.

Skills

Service design experience

Visual frameworks

Presentation skills

Team collaboration

Prototyping techniques

Education

University degree in Graphic Design or related field

Tools

Contemporary design tools

Prototyping tools

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers. As a Senior Service Designer, you are expected to represent depth in the craft of service design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritize, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches.

In this role you will play a key role in:

• Driving the design of systemic interventions in complex, multi-partner ecosystems.
• Championing visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making.
• Driving contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem players.
• Utilizing experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions.
• Advocating service providers as much as service users and communication objective in mind.
• Travel is required 50-75%, dependent on client needs.

Qualifications & Experience

You should have experience and a proven ability to think commercially, strategically, and creatively.

Our ideal candidate has the following characteristics:

• 5+ years of professional service design experience (although you might had a different job title, like “strategic designer” or “business designer”).
• Highly developed design skills, demonstrated in your portfolio of recent work.
• Confident presentation and storytelling abilities.
• Experience collaborating in multifunctional teams as the service design lead.
• Proficiency with contemporary design and prototyping tools and methods.

Preferred: A university degree in Graphic Design, Visual Communications, or a related design or artistic discipline.

What You’ll Love About Working Here?

You’ll have the opportunity to:

• Build a network within the Capgemini Group and contribute to the education of other Business Units around practice offerings to support existing account expansion
• Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
• Nurture and expand existing account relationships
• Identify potential personal business relationships that can be leveraged by the practice to develop new business
• Identify potential project extension and expansion opportunities while staffed on projects
• Support the development of thought leadership and innovative offerings as they relate to AI/Data Science, Digital Customer Analytics, and Operational Analytics.
• Support the upskilling of the team members on topics related to Data & Analytics

The base compensation range for this role in the posted location is: $112,000 to $160,000

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.