Senior Service Delivery, Test Operations

Impulse Space; Redondo Beach (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, vision & dental coverage

401(k) retirement plan

Eligible for stock options

Job summary

A leading aerospace company in Redondo Beach is seeking a Senior Service Delivery, Test Operations professional. The role involves technical support for test operations infrastructure, including network deployment and management. Candidates should possess extensive experience in IT service delivery and advanced networking skills. This position requires on-site support and may involve travel to various operation sites.

Qualifications

• 5+ years of hands-on IT service delivery experience.
• Experience with networking, including VLANs and routing.
• Proficient in troubleshooting across various platforms.

Responsibilities

• Provide on-site support for IT systems focused on test operations.
• Lead network deployment and configuration.
• Implement security controls aligning with corporate policies.

Skills

Hands-on IT experience

Networking

Troubleshooting

Cabinet management

Team collaboration

Tools

Cisco

Microsoft Intune

JAMF

Job description

Senior Service Delivery, Test Operations

We are seeking an experienced IT professional to join our Service Delivery team with a specialized focus on supporting test operations. This position is highly technical and hands‑on, combining traditional service delivery responsibilities with advanced networking, infrastructure troubleshooting, and low‑voltage physical layer work in mission‑critical environments.

Responsibilities

• Provide direct, on‑site support for company‑wide IT systems, with a primary focus on test operations infrastructure, including lab networks, instrumentation systems, specialized hardware, and edge devices.
• Lead network deployment, configuration, and troubleshooting efforts, including VLAN design and implementation, trunking, routing, spanning tree, PoE, link aggregation, ACLs, and network performance tuning.
• Serve as the first responder for network and connectivity issues in test environments, coordinating with the infrastructure and network engineering teams to resolve complex problems efficiently.
• Support the physical layer of network infrastructure: pull, terminate, label, and test copper and fiber cabling; build patch panels; assist with conduit runs; and maintain proper cable management and labeling standards.
• Rack, cable, label, and maintain networking and compute hardware across test and production environments.
• Perform hardware lifecycle tasks including imaging, provisioning, upgrades, and component‑level troubleshooting for servers, workstations, and network appliances.
• Implement and enforce endpoint, network, and physical security controls in alignment with corporate security policies and compliance requirements.
• Create and maintain operational documentation, network diagrams, and troubleshooting guides to support repeatable processes.
• Provide on‑call or after‑hours support during critical test campaigns or scheduled operations windows.

Travel Requirements

• This position requires periodic travel to company test and operational sites to support hardware deployment, network configuration, and on‑site troubleshooting.
• Candidates should expect occasional day or multi‑day trips and must have the ability to travel as needed to support mission‑critical schedules.

Minimum Qualifications

• 5+ years of hands‑on experience in IT service delivery, infrastructure support, or field engineering roles.
• Networking experience, including VLAN configuration, routing, trunking, spanning tree, PoE, ACLs, and Wi‑Fi optimization.
• Demonstrated understanding of low‑voltage systems and structured cabling, including pulling, terminating, labeling, and testing copper and fiber runs.
• Experience deploying and supporting switches, routers, and access points; command‑line familiarity (Cisco, MikroTik, or similar platforms) strongly preferred.
• Proficient troubleshooting skills across hardware, operating systems (Windows/macOS/Linux), and network layers.
• Demonstrated ability to support mission‑critical systems and environments where uptime and reliability are essential.
• Experience with endpoint management platforms (e.g., Microsoft Intune, JAMF) and identity services (e.g., Azure AD, SSO).

Preferred Skills and Experience

• Excellent communication skills and ability to work collaboratively with engineering, operations, and infrastructure teams.
• Industry certifications such as CCNA, CCNP, or Network+, or equivalent experience.
• Experience supporting engineering, manufacturing, or aerospace test environments.
• Familiarity with zero‑trust network segmentation or compliance‑driven environments (e.g., NIST 800‑171, CMMC).

Compensation and Benefits

Compensation band is determined by role, level, location, and alignment with market data. Base salary may vary based on job‑related skills, education, experience, technical capabilities and internal equity. Eligible for long‑term incentives in the form of stock options and access to medical, vision & dental coverage as well as a 401(k) retirement plan.

Export Regulations

Impulse Space’s spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e., U.S. citizen, U.S. national, lawful permanent U.S. resident (green card holder), an individual granted asylum in the U.S., or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State, Commerce, or other applicable U.S. government agencies. Learn more about the ITAR here.

Equal Opportunity Employer

Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.