Senior Service Associate, Wealth Management

allworthfinancial; Walnut Creek (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Allworth Financial in Walnut Creek, CA is seeking a Service Administrator to support our Financial Advisors and enhance client experiences. You will manage client relationships, coordinate service delivery, and educate clients on available services and tools.

This full-time role reports to the Service Team Lead and requires a client-focused mindset, strong communication, and meticulous documentation. Responsibilities include onboarding clients, handling inquiries, processing paperwork, and

Qualifications

• 10+ years in the Financial Services industry, preferably at an RIA or Wealth management firm.
• Bachelor's degree in finance, business, or a related field; advanced certifications (e.g., CFP®, CFA®) preferred.
• Strong relationship management skills.
• Advanced proficiency in CRM systems, custodial platforms, and financial planning software.
• Demonstrated leadership abilities with a track record of process improvement and client satisfaction.
• Excellent communication, problem-solving, and analytical skills with a high level of accuracy and attention to detail.
• Advanced understanding of regulatory requirements for RIAs, including familiarity with SEC and FINRA guidelines.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize work daily with frequent interruptions.

Responsibilities

• Act as the primary liaison for clients, providing exceptional service and proactively addressing client needs and inquiries.
• Develop and nurture long-term client relationships, understanding their financial goals, preferences, and expectations.
• Anticipate client needs, manage escalated issues, and ensure timely and accurate communication.
• Work alongside advisors to educate clients on available services, online tools, and other resources to enhance their experience and engagement with the firm.
• Understand department workflows, policies, and procedures to submit requests correctly and timely.
• Reports to the Service Team Lead, providing feedback, and mentoring associates within the Service teams.
• Coordinate with internal teams, including advisory and operations, to resolve complex client requests and streamline service delivery.
• Ensure accurate execution of trades, account transactions, and client distributions while maintaining strong data integrity.
• Collaborate with custodians and back-office teams to troubleshoot issues, manage account transfers, and ensure seamless account maintenance.
• Ensures a seamless onboarding experience and works with clients to set a great first impression.
• Coordinates client appointments, processes requests received from advisors and clients.
• Provides notary services for client transactions and handles paperwork efficiently.

Skills

Relationship management

Communication

Leadership

Problem-solving

Attention to detail

Multi-tasking

Team player

Professionalism

Education

Bachelor's degree in finance, business, or related field

CFP® / CFA® preferred

Tools

CRM systems

Custodial platforms

Financial planning software

Job description

Allworth Financial in Walnut Creek, CA is seeking a Service Administrator to support our Financial Advisors and enhance client experiences. You will manage client relationships, coordinate service delivery, and educate clients on available services and tools.

This full-time role reports to the Service Team Lead and requires a client-focused mindset, strong communication, and meticulous documentation. Responsibilities include onboarding clients, handling inquiries, processing paperwork, and