Senior Service and Support Administrator (Commercial P&C)

Amerisure Insurance; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentives

Health benefits

401(k) with profit sharing

Paid time off

Flexible work arrangements

Job summary

Amerisure Insurance seeks a Senior Service and Support Administrator to join our team. This hybrid role covers 3 days in the local office and 2 days from home, supporting the Special Risk underwriting workflow and related documentation for renewals and new business.

The position emphasizes accuracy, data entry, and cross-functional collaboration within a team that values quality service, timely processing, and strong organizational skills.

Qualifications

• High school diploma or GED.
• 3 years of administrative experience.
• Experience in commercial insurance preferred.
• Proficient computer skills required, including Microsoft Office Suite.
• Demonstrated ability to build positive partnerships and work collaboratively with cross-functional business teams.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent organizational skills, including ability to multi-task and prioritize workload.

Responsibilities

• Administer of SR Tracker and SR UW workflow processes to support the teams new and renewal objectives.
• Set up and tracking of renewal/new business and tracking issued premiums.
• Create the pipeline/prospect tracker.
• Create the New and Renewal files in the SR UW Doc folders
• Update renewal/new business files to ensure that required underwriting data is accurate and complete
• Binding and Issuance instructions close out duplicates, complete and distribute NOC and IQS to appropriate parties. Collaborate with credit to resolve questions on issuance instructions.
• FACRe. Assist the SR Consultant- send issued policy to the reinsurer, make sure the correct documentation is into the SR UDoc and IR file and facilitate the payment process as requested.
• Utilize DocuSign system to obtain required signatures on any WC large deductible with Missouri premium. Signatures of Insured, Agency and Amerisure are required.
• Monthly Reconciliation of Retro Monitor Report information in SRQ to Actuarial monthly retro spreadsheet information.
• Maintain calendars for the team and complete various administrative duties for the team as assigned.
• Business Continuity Coordinator for Special Risk and Field Underwriting support
• Chicago CSC: LAN coordinator, plus miscellaneous facility duties-all on a back-up basis.
• Assist with the creation of legal documents and review underwriting documents for accuracy.

Skills

Administrative experience

Microsoft Office

Data accuracy

Organizational skills

Cross-functional collaboration

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

DocuSign

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is recruiting a Senior Service and Support Administrator to join our team! This role will be hybrid 3 days a week in the local office & 2 from home. Office locations include Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN or Tampa FL.

POSITION SUMMARY

Provides underwriting support to Special Risk team to ensure documentation workflow and tasks are completed accurately and in adherence with established timelines. Administrator of Special Risk (SR) database and SR underwriting workflow processes that support the team objectives.

RESPONSIBILITIES

• Administer of SR Tracker and SR UW workflow processes to support the teams new and renewal objectives. Responsibilities include:
• Set up and tracking of renewal/new business and tracking issued premiums
• Create the pipeline/prospect tracker.
• Create the New and Renewal files in the SR UW Doc folders
• Update renewal/new business files to ensure that required underwriting data is accurate and complete
• Binding and Issuance instructions close out duplicates, complete and distribute NOC and IQS to appropriate parties. Collaborate with credit to resolve questions on issuance instructions.
• FACRe. Assist the SR Consultant- send issued policy to the reinsurer, make sure the correct documentation is into the SR UDoc and IR file and facilitate the payment process as requested.
• Utilize DocuSign system to obtain required signatures on any WC large deductible with Missouri premium. Signatures of Insured, Agency and Amerisure are required.
• Monthly Reconciliation of Retro Monitor Report information in SRQ to Actuarial monthly retro spreadsheet information.
• Maintain calendars for the team and complete various administrative duties for the team as assigned.
• Business Continuity Coordinator for Special Risk and Field Underwriting support
• Chicago CSC: LAN coordinator, plus miscellaneous facility duties-all on a back-up basis.
• Assist with the creation of legal documents and review underwriting documents for accuracy.

REQUIREMENTS

• High school diploma or GED
• 3 years of administrative experience
• Experience in commercial insurance preferred
• Proficient computer skills required, including Microsoft Office Suite.
• Demonstrated ability to build positive partnerships and work collaboratively with cross-functional business teams.
• Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
• Excellent organizational skills, including ability to multi-task and prioritize workload.

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package.

• competitive base pay
• performance-based incentive pay
• comprehensive health and welfare benefits
• a 401(k) savings plan with profit sharing
• generous paid time off programs
• flexible work arrangements to promote work-life balance

Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.