Senior Service Advisor — Customer-First, CSI Leader

Gulf Coast Auto Park; Freeport (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Retirement Savings Plan

PTO

Discounts on vehicle purchases

Advancement opportunities for high performers

Job summary

A leading auto service provider in Freeport is seeking a Service Advisor to be the face of the service department. The ideal candidate will have outstanding customer service skills and the ability to communicate effectively with customers and technicians. Responsibilities include greeting customers, providing repair estimates, and keeping customers informed of progress. The position offers a competitive pay plan, a supportive work environment, and various employee benefits including medical insurance and advancement opportunities.

Qualifications

• Customer service experience is a must.
• Prior Service Advisor experience is a plus.
• Experience with Reynolds & Reynolds DMS is a plus.

Responsibilities

• Greet customers and understand their repair needs.
• Act as liaison between customer and Service Technicians.
• Upsell additional services using low pressure methods.
• Provide accurate repair/maintenance estimates.
• Notify customers on vehicle readiness.

Job description

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

Customer Service Experience is a must

Prior Service Advisor Experience is a plus

Experience With Reynolds & Renolds DMS Is a Plus

On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  
  

The Rewards

• A competitive pay plan
• A great working environment where you’ll be supported by a team of professionals
• Medical, Dental & Vision Insurance
• 401K Retirement Savings Plan
• PTO
• Discounts on vehicle purchases
• Advancement opportunities for high performers
  
  

The Requirements

• Outstanding customer service skills
• A positive attitude
• Previous experience in a similar role would be highly desirable
  
  

About Our Company

Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area. From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none. We strive to make your career with Gulf Coast a good one – until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.