Senior Server Tech Services Engineer

Akamai Technologies, Inc.; Austin (TX); Hybrid; USD 96,000 - 174,000; Full time

Benefits offered by this job

FlexBase/adaptive work options

Hybrid/remote work

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer in Austin to lead technical escalations, diagnose hardware and network incidents, and drive operational excellence across Akamai's Edge Platform.

You will coordinate repairs with field engineers and vendors while mentoring junior engineers. Join a global team supporting one of the world's largest distributed platforms, delivering reliable performance for the CDN and security products.

Qualifications

• 8 years of relevant experience and a Bachelor's degree in technology, related field, or equivalent.
• Experience with fault diagnosis in network and server hardware (drives, RAM, motherboards, RAID).
• Expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure management.
• Strong analytical skills to drive resolution of complex technical issues.
• Ability to maintain relationships with internal teams, vendors, and service providers.

Responsibilities

• Report to cSTS team lead during critical maintenance projects.
• Collaborate with Network Infrastructure and SRE teams to assess issues and drive workflows.
• Diagnose high-level hardware and network issues across global infrastructure.
• Coordinate server repairs with ISPs and Field Engineers.
• Coordinate return of Akamai equipment to warehouse or vendors.
• Monitor hardware failure patterns and report trends to Hardware Engineering and vendors.

Skills

Server hardware fault diagnosis

L1/L2 troubleshooting

Unix/Linux CLI

Data center technologies

Analytical problem-solving

Cross-functional collaboration

Education

Bachelor's degree in technology or related field

Job description

Are you passionate about resolving high-severity hardware and network issues on a global scale?

Do you want to drive operational excellence on one of the world's largest distributed platforms?

Join our team

Our Network Infrastructure organization is responsible for Akamai's Edge Platform. It is one of the world's largest distributed platforms, consisting of over 250,000+ servers across 137 countries. This platform handles a significant portion of the world's Internet traffic. Our Server Tech Services team works on hardware and network issues across Akamai's infrastructure.

Partner with the best

As a Senior Server Tech Services Engineer, you will serve as a key technical leader. You will resolve high-severity hardware and network issues across Akamai's infrastructure. In this role, you will lead complex technical escalations, mentor junior engineers, and drive operational excellence. You will ensure optimal performance of Akamai's Content Delivery Network and Internet Security products.

As a Senior Server Tech Services Engineer, you will be responsible for:

• Reporting and working closely with the cSTS team lead during critical maintenance projects

• Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows

• Diagnosing high-level hardware and network issues across the global infrastructure

• Facilitating server repairs by working with ISP and Field Engineers

• Coordinating the return of Akamai equipment back to the warehouse or vendors

• Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's degree in technology, a related field, or equivalent professional experience

• Have experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID

• Possess expert knowledge of Layer 1 and Layer 2 troubleshooting, OSI Model, and Unix/Linux CLI

• Have experience with data center technologies and infrastructure environment management

• Demonstrate solid analytical skills to systematically gather information and resolve complex technical issues

• Be knowledgeable in maintaining solid working relationships with internal teams, third-party service providers, and external vendors

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and keep more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security : Neutralizing threats before they ever reach your data.

Content Delivery : Scaling the world's biggest moments without a glitch.

AI : Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. (https://www.akamai.com/careers/working-at-akamai?utm_source=akamai&utm_medium=social&utm_campaign=benefits)

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $96,400 - $173,600/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an affirmative action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.